Huawei IPC6221-VRZ-SP - Troubleshooting; An IPC Fails to Upgrade; Cannot Find Related Files in the Storage Paths after Snapshots Are Taken and Video Is Recorded on Web

14.1 Troubleshooting
This section describes the most common faults, possible causes, and troubleshooting
procedures.
14.1.1 An IPC Fails to Upgrade
Symptom
An IPC fails to upgrade.
Possible Cause
l The network is not properly connected or configured.
l The upgrade file is incorrect.
l A power outage occurs during the upgrade.
Solution
l Ensure that the network is properly connected and configured, and ensure that the
upgrade file is correct.
l Restore the power and perform the upgrade gain.
14.1.2 Cannot Find Related Files In The Storage Paths After
Snapshots Are Taken and Video Is Recorded On Web Pages
Symptom
After snapshots are taken and video is recorded on web pages, you cannot find related files in
the storage paths.
Possible Cause
Log in to the Windows 7 or 8 operating system as a non-administrator user and does not use
Run as administrator to log in to Internet Explorer. The storage path is set to a random path
under C:\Users\User name\.
NOTE
In the preceding path, User name indicates the account of the current user on the operating system.
Solution
l Right-click the Internet Explorer icon and choose Run as administrator from the
shortcut menu.
l The files have been saved to the Virtualized directory under the Internet Explorer cache
directory. For example, in the path C:\Users\User name\AppData\Local\Microsoft
\Windows\Temporary Internet Files\Virtualized\C\Users\User name
\IPC_MediaPlayer, C:\Users\User name\AppData\Local\Microsoft\Windows
IPC6221-VRZ-SP
Configuration Guide
14 Appendix
Issue 02 (2016-04-06) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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