Table 13. IMM2 error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
4000001c-00000000 Watchdog %1 Screen
Capture
Occurred.(%1 = OS
Watchdog or Loader
Watchdog)
Error An
operating-system
error has occurred,
and the screen
capture was
successful.
If there was no operating-system error,
complete the following steps until the
problem is solved:
1. Reconfigure the watchdog timer to a
higher value.
2. Make sure that the IMM Ethernet
over USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether
device driver for the operating
system.
4. Disable the watchdog.
5. Check the integrity of the installed
operating system.
If there was an operating-system error,
check the integrity of the installed
operating system.
4000001d-00000000 Watchdog %1 Failed
to Capture
Screen.(%1 = OS
Watchdog or Loader
Watchdog)
Error An
operating-system
error has occurred,
and the screen
capture failed.
Complete the following steps until the
problem is solved:
1. Reconfigure the watchdog timer to a
higher value.
2. Make sure that the IMM Ethernet
over USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether
device driver for the operating
system.
4. Disable the watchdog.
5. Check the integrity of the installed
operating system.
6. Update the IMM firmware.
Important: Some cluster solutions
require specific code levels or
coordinated code updates. If the
device is part of a cluster solution,
verify that the latest level of code is
supported for the cluster solution
before you update the code.
4000001e-00000000 Running the backup
IMM main
application.
Error The IMM was
unable to run the
primary IMM
image and has
resorted to running
the backup image.
Update the IMM firmware.
Important: Some cluster solutions
require specific code levels or
coordinated code updates. If the device
is part of a cluster solution, verify that
the latest level of code is supported for
the cluster solution before you update
the code.
Chapter 4. Troubleshooting 181
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