IBM System x3650 M4 Type 7915 Problem Determination And Service Guide

Problem determination tips
Because of the variety of hardware and software combinations that you can
encounter, use the following information to assist you in problem determination. If
possible, have this information available when you request assistance from IBM.
v Machine type and model
v Microprocessor and hard disk upgrades
v Failure symptom
– Does the server fail the diagnostics tests?
– What occurs? When? Where?
– Does the failure occur on a single server or on multiple servers?
– Is the failure repeatable?
– Has this configuration ever worked?
– What changes, if any, were made before the configuration failed?
– Is this the original reported failure?
v Diagnostics program type and version level
v Hardware configuration (print screen of the system summary)
v BIOS code level
v Operating-system type and version level
You can solve some problems by comparing the configuration and software setups
between working and nonworking servers. When you compare servers to each
other for diagnostic purposes, consider them identical only if all the following factors
are exactly the same in all the servers:
v Machine type and model
v BIOS level
v Adapters and attachments, in the same locations
v Address jumpers, terminators, and cabling
v Software versions and levels
v Diagnostic program type and version level
v Setup utility settings
v Operating-system control-file setup
See Appendix A, “Getting help and technical assistance,” on page 321 for
information about calling IBM for service.
178 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide

IBM System x3650 M4 Type 7915 Specifications

General

Form Factor	2U Rack
Chipset	Intel C600 series chipset
Operating System Support	Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, VMware vSphere
Processor	Up to two Intel Xeon E5-2600 series processors
Memory	Up to 768GB DDR3 (24 DIMM slots)
Storage	Up to 16 x 2.5" or 6 x 3.5" SAS/SATA HDDs or SSDs
RAID Support	RAID 0, 1, 10
Network	Four integrated Gigabit Ethernet ports
Power Supply	Up to two redundant hot-swap 550 W, 750 W, or 900 W power supplies
Expansion Slots	Up to 7 PCIe 3.0 slots
Storage Controller	ServeRAID M5110e
Management	Integrated Management Module (IMM) v2