IBM System x3650 M4 Type 7915 - Page 48

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Diagnostic
code Message Description Action
I.18005 [I.18005] A discrepancy
has been detected in
the number of cores
reported by one or
more processor
packages within the
system.
Processors have
mismatched number of
cores.
1. Make sure that the microprocessor is on the
ServerProven website at
http://www.ibm.com/systems/info/x86servers/
serverproven/compat/us/.
2. Check the IBM support website for a firmware
update and update the server firmware to the
latest level (see “Updating the firmware” on
page 297).
3. (Trained technician only) Remove and
replace the affected microprocessor (error
LED is lit) with a supported type (see
“Installing a microprocessor and heat sink” on
page 282).
I.18006 [I.18006] A mismatch
between the maximum
allowed QPI link speed
has been detected for
one or more processor
packages.
Processors have
mismatched QPI
Speed.
1. Make sure that the microprocessor is on the
ServerProven website at
http://www.ibm.com/systems/info/x86servers/
serverproven/compat/us/.
2. Check the IBM support website for a firmware
update and update the server firmware to the
latest level (see “Updating the firmware” on
page 297).
3. (Trained technician only) Remove and
replace the affected microprocessor (error
LED is lit) with a supported type (see
“Installing a microprocessor and heat sink” on
page 282).
I.18007 [I.18007] A power
segment mismatch has
been detected for one
or more processor
packages.
Processors have
mismatched Power
Segments.
1. Make sure that the microprocessor is on the
ServerProven website at
http://www.ibm.com/systems/info/x86servers/
serverproven/compat/us/.
2. Check the IBM support website for a firmware
update and update the server firmware to the
latest level (see “Updating the firmware” on
page 297).
3. (Trained technician only) Remove and
replace the affected microprocessor (error
LED is lit) with a supported type (see
“Installing a microprocessor and heat sink” on
page 282).
30 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide