How to unlock user account on IBM Network Hardware?
To address a locked user account on your IBM Network Hardware, navigate to the Configuration > User Accounts > Access Recovery page. From there, you can obtain a temporary administrator password for logging into the Management GUI, which is valid for two hours.
How to remove a cartridge that is stuck in IBM Network Hardware?
To address an IBM Network Hardware cartridge that can’t be removed from the storage slot, first unlock the magazine and extend it to access the slot. Grasp the cartridge and try removing it. If it's stiff, insert and remove it several times to condition it for easier movement. Check the bar code label to ensure it’s secure and inspect the cartridge for any damage.
Why is the Cleaning LED lit after cleaning cartridge use in IBM Network Hardware?
If the Cleaning LED is lit after using a cleaning cartridge in your IBM Network Hardware, it likely means the cleaning cartridge is expired, as they expire after 50 cleaning cycles. Replace the cleaning cartridge to resolve this.
What to do if IBM Network Hardware can’t write to or read from tape?
To resolve the issue of being unable to write to or read from tape in your IBM Network Hardware, ensure the cartridge isn’t a WORM cartridge that has already been used. Verify the cartridge is write-enabled by moving the write-protect switch to the enabled position. Confirm the data cartridge is compatible with the drive model. Ensure you're using an LTO cartridge that hasn't been degaussed, and avoid degaussing LTO cartridges. Check that the cartridge hasn't been exposed to harsh conditions or physical damage. If using a cartridge created with a different backup application, try an erase, format, or label operation. Understand any data protection or overwrite protection schemes your backup application uses. Retry with a known good tape and clean the tape drive.
Why does my IBM Network Hardware display 2 base units or connection lost to module?
To resolve the issue of an IBM Network Hardware library displaying behaviors such as: GUI Library Dashboard displaying 2 base Units, Library boot hangs on "Configuring Drives (Unconfigured Offline)," Library Status Pod showing “Connection lost to module” (Unconfigured Offline), Event 2004 – Library startup process failed, pop-up message: "Unconfigured module found," or Event 4163 Drive Sled discovery timeout, check if a 21U Library Controller Card (LCC) has been put into a 48U Library. If so, power down the system and replace the 21U LCC with a 48U LCC CRU. After powering the system back up, if some drives don't come ready, power down the system again and power it back up to ensure all drives are ready.
How to troubleshoot SAS connection problems in IBM Network Hardware?
To address SAS connection problems in your IBM Network Hardware, check the Drive Status screen for your tape drive's connection. Run a drive Wrap Test for each available port: unplug the SAS cable, plug in the SAS wrap tool, and run the SAS wrap test via Library > Actions > Tests > Drive test. If the test fails, consult the “Pre-call checklist” on page 110. If the SAS Wrap Test passes, verify that the cables aren’t damaged and are securely connected at both ends. Also, verify host connectivity and use ITDT to debug the problem.
How to solve Fibre Channel connection problems IBM Network Hardware?
To resolve Fibre Channel connection problems with your IBM Network Hardware, check the Drive Status screen for the tape drive's link connection. Run a drive Wrap Test for each available port by unplugging the Fibre Channel cable, plugging in the Fibre Channel wrap tool, and running the Fibre Channel wrap test via Library > Actions > Tests > Drive test. If the drive test fails, consult the “Pre-call checklist” on page 110. If the FC Wrap Test passes, ensure the Fibre Channel speed matches the HBA/switch speed or is set to Automatic. Verify cables aren’t damaged and are securely connected. Also, verify host connectivity and use ITDT to debug the problem.
What to do if IBM Network Hardware device doesn't power off?
If your IBM Network Hardware device doesn't power off, first press and hold the power button for 5 seconds. Check if the green LEDs on the power supplies are off; if not, press and hold the power button for 10 seconds. If that still doesn't work, disconnect the AC power cable on the base unit.
How to troubleshoot IBM Network Hardware device doesn’t power on?
To troubleshoot IBM Network Hardware that doesn't power on, start by checking all power cord connections and the LEDs on the power supplies. Ensure the power button on the front panel is pressed and the green Ready LED is lit. Verify the outlet has power by trying another working outlet. If none of these steps work, replace the power cord.
What to do if tape is stuck in drive in IBM Network Hardware?
If a tape is stuck in the drive of your IBM Network Hardware, first stop all host activity. Then, attempt to unload or move the cartridge to a slot. If that doesn't work, power down the library, disconnect the cable from the drive, power it back on, and wait until the tape drive is idle or ready before attempting to move the cartridge to a slot. As an emergency measure, attempt to eject the cartridge from the drive. Remember to inspect the tape cartridge for damage or misplaced labels, which could cause the issue, and discard any problematic cartridges.
General| Product Type | Tape Library |
|---|---|
| Form Factor | Rack-mountable |
| Host Interface | 8 Gb Fibre Channel, 6 Gb SAS |
| Humidity | 20% to 80% non-condensing |
| Number of Drives Supported | Up to 3 |
| Drive Type Supported | LTO Ultrium 8, LTO Ultrium 7 |
| Encryption | Yes |
| Remote Management | Yes (web-based interface) |
| Supported Media | LTO Ultrium 8, LTO Ultrium 7 |
| Power Supply | 100-240 VAC, 50/60 Hz |
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