Juniper SRX300 - Packing SRX300 Services Gateway Components for Shipment

3. On the console or other management device connected to the services gateway, enter
CLI operational mode and issue the following command to shut down the services
gateway software:
user@host> request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
4. Shut down power to the services gateway by pressing the Power button on the front
of the services gateway.
5. Disconnect power from the services gateway.
6. Remove the cables that connect to all external devices.
7. If the device is installed on a wall or rack, have one person support the weight of the
device while another person unscrews and removes the mounting screws.
8. Place the services gateway in the shipping carton.
9. Cover the services gateway with an ESD bag, and place the packing foam on top of
and around the device.
10. Replace the accessory box on top of the packing foam.
11. Securely tape the box closed.
12. Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
Related
Documentation
Contacting Customer Support on page 81•
• Returning a SRX300 Services Gateway Component to Juniper Networks on page 82
• Information You Might Need to Supply to JTAC on page 84
• Required Tools and Parts for Packing the SRX300 Services Gateway on page 84
• Packing SRX300 Services Gateway Components for Shipment on page 85
Packing SRX300 Services Gateway Components for Shipment
Follow these guidelines for packing and shipping individual components of the services
gateway:
•
When you return a component, make sure that it is adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
•
Place the individual component in an electrostatic bag.
•
Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
85Copyright © 2016, Juniper Networks, Inc.
Chapter 19: Contacting Customer Support and Returning Components