• Locating the SRX300 Services Gateway Chassis Serial Number and Agency Labels on
page 83
• Listing the SRX300 Services Gateway Component Details with the CLI on page 83
• Information You Might Need to Supply to JTAC on page 84
• Required Tools and Parts for Packing the SRX300 Services Gateway on page 84
• Packing the SRX300 Services Gateway for Shipment on page 84
• Packing SRX300 Services Gateway Components for Shipment on page 85
Returning a SRX300 Services Gateway Component to Juniper Networks
To return an SRX300 Services Gateway or component to Juniper Networks for repair or
replacement:
1. Determine the part number and serial number of the services gateway or component.
2. Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE: Do not return the services gateway or any component to Juniper
Networksunless you havefirstobtainedan RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
3. Pack the SRX300 Services Gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Contacting Customer Support on page 81•
• Locating the SRX300 Services Gateway Chassis Serial Number and Agency Labels on
page 83
• Listing the SRX300 Services Gateway Component Details with the CLI on page 83
• Information You Might Need to Supply to JTAC on page 84
• Required Tools and Parts for Packing the SRX300 Services Gateway on page 84
• Packing the SRX300 Services Gateway for Shipment on page 84
• Packing SRX300 Services Gateway Components for Shipment on page 85
Copyright © 2016, Juniper Networks, Inc.82
SRX300 Services Gateway Hardware Guide