Juniper SRX300 - Chapter 19 Contacting Customer Support and Returning Components; Contacting Customer Support

CHAPTER 19
Contacting Customer Support and
Returning Components
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Contacting Customer Support on page 81
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Returning a SRX300 Services Gateway Component to Juniper Networks on page 82
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Locating the SRX300 Services Gateway Chassis Serial Number and Agency
Labels on page 83
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Listing the SRX300 Services Gateway Component Details with the CLI on page 83
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Information You Might Need to Supply to JTAC on page 84
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Required Tools and Parts for Packing the SRX300 Services Gateway on page 84
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Packing the SRX300 Services Gateway for Shipment on page 84
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Packing SRX300 Services Gateway Components for Shipment on page 85
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
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On the Web: Using the Case Manager link at http://www.juniper.net/support/
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By telephone:
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From the US and Canada: 1-888-314-JTAC
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From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Returning a SRX300 Services Gateway Component to Juniper Networks on page 82•
81Copyright © 2016, Juniper Networks, Inc.