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For Assistance
Wi-Fi
There may be a problem with the Wi-Fi connection.
Check whether connection to the Internet is possible with the Wi-Fi connection disabled.
See "Deleting Saved Access Points" for details on disabling the Wi-Fi connection.
Disabled Access Point Is Set
Is a disabled access point set? To reset to initial settings:
In Home Screen, (Settings) Network & internet Mobile network Advanced Access
Point Names Reset to default
In Location Where Signal Is Weak or Have Been Out of
Service Area for a Long Period
Check whether you are where signal is weak or out of service area.
If problem persists, power handset off and then on again.