13/15
For Assistance
Cannot Talk on Phone / Cannot Hear Other
Party
Cannot Make or Receive Calls
Cannot Receive Calls
Cannot Make Calls
Cannot Hear Other Party
In Location Where Signal Is Weak or Have Been Out of Service Area for a Long Period
Cannot Make or Receive Calls
Is handset in Airplane mode? appears in Status Bar when in Airplane mode. To cancel Airplane
mode:
In Quick Settings Window, Airplane mode
Is handset where signals reach? Change locations while checking the signal indication and call
again.
Cannot Receive Calls
If Call Forwarding or Voicemail is set, calls may be forwarded or sent to Voicemail before being
answered.
See "Call Forwarding" and "Voicemail" for details.
Cannot Make Calls
Did you dial all digits for the number? Dial all digits for numbers starting with a "0" area code, etc.