Lenovo System x3250 M5 - Service Bulletins; Checkout Procedure; About the Checkout Procedure

Servicebulletins
Lenovocontinuallyupdatesthesupportwebsitewiththelatesttipsandtechniquesthatyoucanusetosolve
problemthatyoumighthavewiththeLenovoSystemx3250M5server.
TofindservicebulletinsthatareavailablefortheLenovoSystemx3250M5server,goto
http://www.lenovo.com/supportandsearchfor5458,andretain.
Checkoutprocedure
Thecheckoutprocedureisthesequenceoftasksthatyoushouldfollowtodiagnoseaproblemintheserver.
Aboutthecheckoutprocedure
Beforeyouperformthecheckoutprocedurefordiagnosinghardwareproblems,reviewthefollowing
information.
•Readthesafetyinformationthatbeginsin“Safety”onpagev.
•DynamicSystemAnalysis(DSA)providestheprimarymethodsoftestingthemajorcomponentsofthe
server,suchasthesystemboard,Ethernetcontroller,keyboard,mouse(pointingdevice),serialports,and
harddiskdrives.Youcanalsousethemtotestsomeexternaldevices.Ifyouarenotsurewhethera
problemiscausedbythehardwareorbythesoftware,youcanusethediagnosticprogramstoconfirm
thatthehardwareisworkingcorrectly.
•WhenyourunDSA,asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,
correctthecauseofthefirsterrormessage.Theothererrormessagesusuallywillnotoccurthenext
timeyourunDSA.
Important:IfmultipleerrorcodesorlightpathdiagnosticsLEDsindicateamicroprocessorerror,the
errormightbeinthemicroprocessororinthemicroprocessorsocket.See“Microprocessorproblems”on
page133
forinformationaboutdiagnosingmicroprocessorproblems.
•BeforeyourunDSA,youmustdeterminewhetherthefailingserverispartofasharedharddiskdrive
cluster(twoormoreserverssharingexternalstoragedevices).Ifitispartofacluster,youcanrunall
diagnosticprogramsexcepttheonesthattestthestorageunit(thatis,aharddiskdriveinthestorage
unit)orthestorageadapterthatisattachedtothestorageunit.Thefailingservermightbepartofa
clusterifanyofthefollowingconditionsistrue:
–Youhaveidentifiedthefailingserveraspartofacluster(twoormoreserverssharingexternalstorage
devices).
–Oneormoreexternalstorageunitsareattachedtothefailingserverandatleastoneoftheattached
storageunitsisalsoattachedtoanotherserverorunidentifiabledevice.
–Oneormoreserversarelocatednearthefailingserver.
Important:Iftheserverispartofasharedharddiskdrivecluster,runonetestatatime.Donotrun
anysuiteoftests,suchas“quick”or“normal”tests,becausethismightenabletheharddiskdrive
diagnostictests.
•IftheserverishaltedandaPOSTerrorcodeisdisplayed,seeAppendixB“UEFI(POST)errorcodes”on
page533.Iftheserverishaltedandnoerrormessageisdisplayed,see“Troubleshootingbysymptom”
onpage127and“Solvingundeterminedproblems”onpage141.
•Forinformationaboutpower-supplyproblems,see“Solvingpowerproblems”onpage140
,“Power
problems”onpage136,and“Power-supplyLEDs”onpage119.
•Forintermittentproblems,checktheeventlog;see“Eventlogs”onpage122andAppendixC“DSA
diagnostictestresults”onpage549.
112LenovoSystemx3250M5InstallationandServiceGuide