Lenovo System x3250 M5 - Troubleshooting by symptom

Performingthecheckoutprocedure
Usethisinformationtoperformthecheckoutprocedure.
Toperformthecheckoutprocedure,completethefollowingsteps:
Step1.Istheserverpartofacluster?
•No:GotoStep2onpage113.
•Y es:Shutdownallfailingserversthatarerelatedtothecluster.GotoStep3onpage113
.
Step2.Completethefollowingsteps:
a.CheckthepowersupplyLEDs(see“Power-supplyLEDs”onpage119).
b.Turnofftheserverandallexternaldevices.
c.Checkallinternalandexternaldevicesforcompatibilityat
http://www.lenovo.com/us/en/serverproven/.
d.Checkallcablesandpowercords.
e.Setalldisplaycontrolstothemiddlepositions.
f.Turnonallexternaldevices.
g.Turnontheserver.Iftheserverdoesnotstart,see“Troubleshootingbysymptom”onpage127.
h.Checkthesystem-errorLEDontheoperatorinformationpanel.Ifitislit,checkthelightpath
diagnosticsLEDs(see“Lightpathdiagnostics”onpage115).
i.Checkforthefollowingresults:
•SuccessfulcompletionofPOST(see“POST”onpage124formoreinformation).
•Successfulcompletionofstartup,whichisindicatedbyareadabledisplayofthe
operating-systemdesktop.
Step3.Isthereareadableimageonthemonitorscreen?
•No:Findthefailuresymptomin“Troubleshootingbysymptom”onpage127;ifnecessary,see
“Solvingundeterminedproblems”onpage141.
•Y es:RunDSA(see“RunningDSAPrebootdiagnosticprograms”onpage126).
–IfDSAreportsanerror,followtheinstructionsinAppendixC“DSAdiagnostictestresults”on
page549.
–IfDSAdoesnotreportanerrorbutyoustillsuspectaproblem,see“Solvingundetermined
problems”onpage141.
Diagnostictools
Thefollowingtoolsareavailabletohelpyoudiagnoseandsolvehardware-relatedproblems.
•Lightpathdiagnostics
Uselightpathdiagnosticstodiagnosesystemerrorsquickly.See“Lightpathdiagnostics”onpage115
formoreinformation.
•Eventlogs
Theeventlogslisttheerrorcodesandmessagesthataregeneratedwhenanerrorisdetectedforthe
subsystemsIMM2,POST,DSA,andtheserverbaseboardmanagementcontroller.See“Eventlogs”on
page122
formoreinformation.
Chapter4.Troubleshooting113