Lenovo System x3250 M5 - Automated Service Request (Call Home); Electronic Service Agent; Error Messages; Troubleshooting by Symptom

ViewingthetestlogresultsandtransferringtheDSAcollection
UsethisinformationtoviewthetestlogresultsandtransferringtheDSAcollection.
Toviewthetestlogfortheresultswhenthetestsarecompleted,clicktheSuccesslinkintheStatuscolumn,
ifyouarerunningtheDSAgraphicaluserinterface,ortype:xtoexittheExecuteTestsmenu,ifyouare
runningtheDSAinteractivemenu,orselectDiagnosticEventLoginthegraphicaluserinterface.Totransfer
DSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSAinteractivemenu.
•IfyouarerunningtheDSAgraphicaluserinterface(GUI),clicktheSuccesslinkintheStatuscolumn.
•IfyouarerunningtheDSAinteractivemenu(CLI),type:xtoexittheExecuteTestsmenu;then,select
completedteststoviewtheresults.
YoucanalsosendtheDSAerrorlogtoLenovosupporttoaidindiagnosingtheserverproblems.
Automatedservicerequest(callhome)
LenovoprovidestoolsthatcanautomaticallycollectandsenddataorcallLenovoSupportwhenanerror
isdetected.
ThesetoolscanhelpLenovoSupportspeeduptheprocessofdiagnosingproblems.Thefollowingsections
provideinformationaboutthecallhometools.
ElectronicServiceAgent
ElectronicServiceAgentmonitors,tracks,andcapturessystemhardwareerrorsandhardwareandsoftware
inventoryinformation,andreportsserviceableproblemsdirectlytoLenovoSupport.
Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbe
downloadedfromthewebsite.FormoreinformationandtodownloadElectronicServiceAgent,goto
http://www.ibm.com/support/esa/.
Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM2,andDSAthatare
generatedwhenaproblemisdetected.
SeeAppendixB“UEFI(POST)errorcodes”onpage533,AppendixA“IntegratedManagementModuleII
(IMM2)errormessages”onpage283,andAppendixC“DSAdiagnostictestresults”onpage549for
moreinformation.
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”
onpage549forinformationabouttestingtheserverand“RunningDSAPrebootdiagnosticprograms”on
page126foradditionalinformationaboutrunningDSAPrebootprogram.Foradditionalinformationtohelp
yousolveproblems,see“Starthere”onpage109
.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
Step1.Checkthesystem-errorLEDontheoperatorinformationpanel;ifitislit,checkthelightpath
diagnosticsLEDs(see“Lightpathdiagnostics”onpage115).
Chapter4.Troubleshooting127