Lenovo System x3250 M5 - Recovering the server firmware (UEFI update failure)

Table17.Generalsymptomsandactions
SymptomAction
Acoverlatchisbroken,an
LEDisnotworking,orasimilar
problemhasoccurred.
IfthepartisaCRU,replaceit.Ifthepartisamicroprocessororthesystemboard,
thepartmustbereplacedbyatrainedtechnician.
Theserverishungwhilethe
screenison.Cannotstartthe
SetuputilitybypressingF1.
1.See“Nx-bootfailure”onpage146formoreinformation.
2.See“Recoveringtheserverfirmware(UEFIupdatefailure)”onpage143for
moreinformation.
Harddiskdriveproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby'(Trainedtechnicianonly)',thatstepmustbeperformedonlybyaTrained
technician.
•GototheLenovosupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
Table18.Harddiskdrivesymptomsandactions
SymptomAction
Notalldrivesarerecognizedby
theharddiskdrivediagnostic
tests.
Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk
drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe
drivethatyouremovedwithanewone.
Theserverstopsresponding
duringtheharddiskdrive
diagnostictest.
Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped
responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest
runssuccessfully,replacethedrivethatyouremovedwithanewone.
Aharddiskdrivewasnot
detectedwhiletheoperating
systemwasbeingstarted.
Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic
testsagain.
Aharddiskdrivepassesthe
diagnosticFixedDiskTest,but
theproblemremains.
RunthediagnosticSCSIFixedDiskTest(see“RunningDSAPrebootdiagnostic
programs”onpage126
).
Note:ThistestisnotavailableonserversthathaveRAIDarraysorserversthathave
SATAharddiskdrives.
Aharddiskdrivehasfailed,
andtheassociatedyellowhard
diskdrivestatusLEDislit.
(Hot-swapharddiskdrives)
1.Re-configuretheintegratedSAS/SATAcontrollerwithRAIDcapabilitiesandthe
devicesthatareattachedtoit.
2.RuntheDSAdiskdrivetest(see“DynamicSystemAnalysis”onpage124).
3.Ifthedrivefailsthetest,replacethedrive.
Anewlyinstalledharddisk
driveisnotrecognized.
1.ObservetheassociatedyellowharddiskdrivestatusLED.IftheLEDislit,it
indicatesadrivefault.
2.IftheLEDislit,removethedrivefromthebay,wait45seconds,andreinsert
thedrive,makingsurethatthedriveassemblyconnectstotheharddiskdrive
backplane.
3.ObservetheassociatedgreenharddiskdriveactivityLEDandtheyellow
statusLED:
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisnotlit,the
driveisrecognizedbythecontrollerandisworkingcorrectly.RuntheDSA
harddiskdrivetesttodeterminewhetherthedriveisdetected.
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisflashing
slowly,thedriveisrecognizedbythecontrollerandisrebuilding.
Chapter4.Troubleshooting129