Appendix B. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you.
On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and
support are available at:
http://datacentersupport.lenovo.com
Note: IBM is Lenovo's preferred service provider for ThinkSystem
Before you call
Before you call, there are several steps that you can take to try and solve the problem yourself. If you decide
that you do need to call for assistance, gather the information that will be needed by the service technician to
more quickly resolve your problem.
Attempt to resolve the problem yourself
You can solve many problems without outside assistance by following the troubleshooting procedures that
Lenovo provides in the online help or in the Lenovo product documentation. The online help also describes
the diagnostic tests that you can perform. The documentation for most systems, operating systems, and
programs contains troubleshooting procedures and explanations of error messages and error codes. If you
suspect a software problem, see the documentation for the operating system or program.
You can find the product documentation for your ThinkSystem products at the following location:
https://thinksystem.lenovofiles.com/help/index.jsp
You can take these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices are turned on.
• Check for updated software, firmware, and operating-system device drivers for your Lenovo product. (See
the following links) The Lenovo Warranty terms and conditions state that you, the owner of the Lenovo
product, are responsible for maintaining and updating all software and firmware for the product (unless it
is covered by an additional maintenance contract). Your service technician will request that you upgrade
your software and firmware if the problem has a documented solution within a software upgrade.
– Drivers and software downloads
–
https://datacentersupport.lenovo.com/tw/en/products/servers/thinksystem/sr645v3/7d9c/downloads/
driver-list/
– Operating system support center
–
https://datacentersupport.lenovo.com/solutions/server-os
– Operating system installing instructions
–
https://thinksystem.lenovofiles.com/help/topic/operating_system/installation_instructions.html
• If you have installed new hardware or software in your environment, check https://static.lenovo.com/us/en/
serverproven/index.shtml
to make sure that the hardware and software are supported by your product.
• Refer to Chapter 8 “Problem determination” on page 185 for instructions on isolating and solving issues.
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