Actions Yes No
Step 1
Is the phone line properly connected to the modem card and the wall jack?
Go to step 2. Go to step 3.
Step 2
Properly connect the phone line to the modem card and wall jack.
Did this fix the problem?
The problem is solved. Go to step 3.
Step 3
Test the phone line’s ability to send and receive calls.
Did the phone line work properly?
Go to step 5. Go to step 4.
Step 4
Use the MFP on a properly functioning phone jack.
Did this fix the problem?
The problem is solved. Go to step 5.
Step 5
Is the phone line being used by the MFP an analog line?
Go to step 8. Go to step 6.
Step 6
Is the line being used a VOIP line?
Go to step 7. Go to step 8.
Step 7
Have the system administrator verify that the VOIP server is configured
to receive faxes.
Is the server properly configured?
Go to step 8. Stop here. The issue is
VOIP related. The VOIP
provider needs to
change the server
configuration.
Step 8
Is the MFP on a PABX?
Go to step 9. Go to step 10.
Step 9
Enable Behind a PABX under fax settings in the Administration menu.
Did this fix the issue?
The problem is solved. Disable Behind a
PABX, and go to
step10.
Step 10
Is a dial prefix needed to get an outside line?
Go to step 11. Go to step 12.
Step 11
Try sending a fax using a dial prefix.
Did the fax transmit?
The problem is solved. Go to step 12.
Step 12
Is the fax failing to send to one specific destination?
Go to step 13. Go to step 14.
Step 13
Check the device that cannot receive a fax.
Can it send a fax?
Go to step 14. Stop here. The issue is
with the other device.
7015
Diagnostic information
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