Diagnostic information 2-33
7526
296 Scanner flatbed CCD carrier module
locked in home position.
Unlock the scanner flatbed CCD carrier module lock
(scanner lock).
8xx service error messages
840.01
Scanner Error
Scanner disabled Enable the Scanner:
1. Enter the Configuration Menu (press and hold 2
and 6, turn on the MFP, and release the buttons
when the progress bar displays).
2. Touch Disable Scanner in the Config Menu.
3. Touch the left or right arrows to select Enabled
(default), Disabled, or ADF Disabled.
4. Touch Submit.
Submitting changes… is displayed.
840.02
Scanner Error
Scanner auto disabled Print out the error log and see what caused the MFP
to disable
Go to the Configuration Menu and enable the
scanner:
1. Enter the Configuration Menu (press and hold 2
and 6, turn on the MFP, and release the buttons
when the progress bar displays).
2. Touch Disable Scanner in the Config Menu.
3. Touch the left or right arrows to select Enabled
(default), Disabled, or ADF Disabled.
4. Touch Submit.
Submitting changes… is displayed.
841.xx
Scanner Error
Image pipeline ASIC Replace MDC card. See “Scanner MDC card
removal” on page 4-286.
842.00
Scanner Failure
Communication Failure Go to “842.xx—Scanner Failure—
Communication failure service check” on
page 2-100.
843.00
Scanner Failure
Carriage failed to home or move to
desired position.
Go to “843.00—Scanner Failure—Carriage failed
to move service check” on page 2-100.
843.01
Scanner Failure
ADF mechanical failure Go to “843.01, 843.02—Scanner Failure service
check” on page 2-101.
843.02
Scanner Failure
Mechanical failure detected. Go to “843.01, 843.02—Scanner Failure service
check” on page 2-101.
843.03
Scanner Failure
Pick roller engage failure. POR the printer, and then an 843.02 error code
appears. Go to “843.01, 843.02—Scanner Failure
service check” on page 2-101.
Error code Description Action
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