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Warranty & Warning Information
IMPORTANT NOTE: End-users of the system must take care to ensure that the system,
batteries, telephone lines, etc. are tested and examined on a regular basis to ensure the
minimization of system failure.
Limited Warranty
Mircom Technologies Ltd., MGC Systems Corp. and MGC System International Ltd. together
with their subsidiaries and affiliates (collectively, MGC) warrants the original purchaser that for
a period of three years from the date of shipment, proprietary manufactured product shall be
free of defects in materials and workmanship, under normal use. During the warranty period,
MGC shall, at its option, repair or replace any defective product upon return of the product to
its factory, at no charge for labor and materials. Non-proprietary, third party or OEM product
shall be warranted in accordance with the warranty period of the manufacturer. Any
replacement and/or repaired parts are warranted for the remainder of the original warranty or
ninety (90) days, whichever is longer. The original owner must promptly notify MGC in writing
that there is defect in material or workmanship, such written notice to be received in all events
prior to expiration of the warranty period.
International Warranty
The warranty for international customers is the same as for any customer within Canada and
the United States, MGC shall not be responsible for any customs fees, taxes, or VAT that may
be due.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does
not cover:
•damage incurred in shipping or handling;
•damage caused by disaster such as fire, flood, wind, earthquake or lightning;
•damage due to causes beyond the control of MGC such as excessive voltage, mechanical
shock or
•water damage;
•damage caused by unauthorized attachment, alterations, modifications or foreign objects;
•damage caused by peripherals (unless such peripherals were supplied by MGC);
•defects caused by failure to provide a suitable installation environment for the products;
•damage caused by use of the products for purposes other than those for which it was
designed;
•damage from improper maintenance;
•damage arising out of any other abuse, mishandling or improper application of the products.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of
purchase. All authorized distributors and dealers have a warranty program. Anyone returning
goods to MGC must first obtain an authorization number. MGC will not accept any shipment
whatsoever for which prior authorization has not been obtained. NOTE: Unless specific pre-
authorization in writing is obtained from MGC management, no credits will be issued for
custom fabricated products or parts or for complete fire alarm system. MGC will at its sole
option, repair or replace parts under warranty. Advance replacements for such items must be
purchased.
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