Mitel SX-200 - Extension Fault Report Procedures

SECtION MITL91 OW911 O-096-350-NA
TABLE 5-3
EXTENSION FAULT REPORT PROCEDURES
(.
r
‘ault
Reported As
Extension dead; no
battery (side tone)
Step 1 Step 2
Step 3
Check the equipment At the console check Change the Line
number; locate the Line that the extension
card
card. See if the line programming is
LED is lit. If it is, check
correct.
STOP
with a butt-in at the frame
to verify set and house
wiring. Buzz the pair. Ensure
the console has not
busied-out the extension.
No dial tone at the
extension; battery
(side tone) present
Check the equipment
number LED on the Line
card. If it is lit,
check the extension
wiring by dialing with
a butt-in at the
frame. Buzz the pair.
Check other extensions STOP
i qo the same card for
dial tone. If dial tone
is missing on all card
extensions, replace the line
card. If the dial tone
is absent systemwide,
replace the tone control
card. Note: Dial tone delays
will occur if all receivers are
busy.
Busy lamp on Line card
stays on permanently
Extension cannot
break System dial tone
Check extension for locked- Buzz extension for cable STOP
out. short.
Check extension with a Replace the Line card.
STOP
butt-in at the cross-connect
field. From the test line use
the thumbwheel switches on
the Tone Control card to
seleit each receiver and
verify dial tone can be
broken.
Extension can receive
calls but cannot make
calls
At the console check the Replace the Line card. STOP
extension’s COS to ensure
it is not receive-only. Check
the extension with a butt-in
at the cross-connect field.
Extension can make Check for all trunks-
internal calls but cannot
busy condition.
access a Trunk (busy or At the console check the
intercept tone returned1
extension’s COS.
Check that the Controlled Check that the Trunk
Outgoing Restriction is not Group is not Supervisor
in effect (see Section Access only
MlTL9105/9110-096-105-
NA). Ensure that the trunks
are available and working by
accessing them directly from
the test line or console.
Extension cannot access a At the console check the STOP
feature
extension’s COS and check
the feature access code.
Extension cannot break CO At the cross-connect Check that the Brd-wire Replace Trunk card
dial tone field check that the trunk trunk switch setting is STOP
is returning CO dial tone
closed.
and can be broken. If the If open ensure that there
extension is DTMF, check
is no ground on the XT lead.
that the CO trunks are
capable of DTMF or that the
Trunk Group is programmed
for DTMF-to-DP conversion.
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