69Monitor Terminal FAQ
Monitor Terminal FAQ
Clients will often ask some of the following questions. The terminal is quite flexible and can be
configured to provide most of the functionality that is required.
What measures can be put in place to allow normal usage in the
event of a network or PC failure?
Physical terminals can be configured to store databases which can be used to validate against if the
server cannot be contacted. At sites where the databases are too large to store in a terminal then
the Auto Accept function can be used. This can be activated automatically if the terminal senses
that it has a network connection but cannot connect to the server. It can also be activated by
swiping a special card or entering a code if the actual network connection is dead.
Auto Accept can be setup with masks and filters so that only certain users are allowed to use
terminals when the system is inoperative. When a terminal is in Auto Accept mode it treats users as
if they have an unlimited credit balance.
Software terminals do no have this functionality at this point in time.
How are PINs used with Primary records?
PINs are normally used if the Primary record is a card number. The PIN is a four digit number that
is set by the user the first time they use a physical terminal apart from an Autoloader. System
Administrators can configure the Primary Record to prompt for a new PIN if the user has forgotten
their PIN that they have previously set. Administrators can never see what a user's PIN is currently
set to.
What if a terminal doesn't have a menu password set?
In this situation, there is no way to enter the configuration menus of the terminal through the normal
menu system. If this terminal is connected to an online system, simply put a password in the
terminal setup record and send the setup down to the terminal.
In an offline situation, or the terminal is not connected to a system at all, you will have to use a
Dongle. A dongle is a simple device made from an RJ12 plug with Pin 1 and Pin 6 shorted together
with a single strand of telephone wire.
Plug the dongle into the AUX port of the terminal and power the terminal up. As soon as the terminal
powers up it will start in the configuration menu, where you can then specify a password manually
for future use.
To Next Page
Loading...