8. 469PC PROGRAM TROUBLESHOOTING
8-17
8.13 TROUBLESHOOTING
This section provides some procedures for troubleshooting the 469PC when troubles are encountered within the Windows
TM
Environment, e.g.
General Protection Fault (GPF), Missing Window, Problems in Opening/Saving Files, and Application Error
.
If the SR469 program causes Windows
TM
system errors:
1. Check system resources by selecting
Help,
A
bout Program Manager
from the Program Manager menu.
Verify that the available system resources are 60% or higher. If it is lower, close any other programs running concurrently in
Windows
TM
.
2. There exists a file in the Windows directory stucture which is used by the 469PC program and possibly other Windows
TM
programs,
threed.vbx
. Some older versions of this file are not compatible with the 469PC program and therefore it is required
to update this file with the latest version which is supplied on the Setup disks of the 469PC program shipped with every new
SR469 Relay. After installation of the 469PC, this file will be located in
\multilin\469PC\threed.vbx
.
Steps to Update the
threed.vbx
file.
1. Locate the currently used
threed.vbx
file and make a backup of it, e.g.
threed.bak.
A
Find
or
Search
should be conducted to locate any threed.vbx files on the computer’s hard drive. The file which
will need replacing is the one located in the
\windows
or the
\windows\system
directory.
2. Replace the original
threed.vbx
with
\multilin\469pc\threed.vbx
. Ensure that the new
threed.vbx
is copied to
the same directory where the original one was.
3. If Windows
TM
prevents the replacing of this file, restart windows and pertorm the replacing of
threed.vbx
before
any programs are opened.
4. Restart Windows
TM
for these changes to take full affect.
To Next Page
Loading...
