Section 4
Troubleshooting and Repair
This section provides information on maintaining, troubleshooting and repairing NEC Versa
P series laptop computers.
SERVICE
NEC service and information telephone numbers are listed in Table Section 4-1.
Table Section 4-1 NEC Service and Information Telephone Numbers
Service Call
To order NEC spare parts In the U.S., call 1(800) 632-4525
To order options in the U.S. Local Sales Office
To access the NEC Electronic Bulletin Board
System (BBS)
1(508) 635-4706 (see “BIOS Update Utility” in
Section 2)
To down load files - provides software drivers
and the latest ROM BIOS for flash ROM
computer systems
1(508) 635-4706 (see “BIOS Update Utility” in
Section 2)
NEC Service In the U.S., call 1(800)632-4525
Listen to the automated attendant and select the appropriate menu
to reach one of the following departments.
Information Center - literature, dealer locations, sales leads, response to ads
NASC (National Authorized Service Centers) Administration - new dealer service
authorization/warranty claims
NSRC (National Service Response Center) - questions other than products, spare parts
or technical support
Service Contracts
TAC (Technical Assistance Center) - technical support for NASC and NEC sales
representatives only
TSC (Technical Support Center) - technical support for everyone else
FastFacts™ - automated service that sends
the latest information about NEC products to
the fax machine 24 hours a day
In the U.S., call 1(800) 366-0476
Outside the U.S., call 1(708) 860-9500, Ext. 2621
Canadian Inquires 1(416) 795-3554
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