4-8 Troubleshooting and Repair
Table Section 4-2 Problems and Solutions
Problem Corrective Action
Suspend mode does not work. 1. Remove the DC cable if connected.
2. Push the suspend button again, firmly.
Resume does not work. 1. Disconnect DC cable if connected.
2. Push the suspend button again, firmly.
System BIOS cannot be
reprogrammed.
1. Configuration switch (SW-1) is on.
2. Check if the optional Docking Station II is connected to the
Versa P system. Power management features do not work
when the Docking Station is connected.
Remote Technical Support
Remote Support Session allows the customer engineer to diagnose the system from a Tech-
nical Support Center computer. Use of this utility requires the connection of a modem to a
telephone line.
Follow these steps to prepare the system for remote support. A modem must be installed in
the system and connected to a telephone line.
1. With the system power off, insert the NEC Hardware Utilities diskette into the
diskette drive.
2. Turn on system power. A menu appears.
3. Type 2 to select “Remote Support Session”. The screen displays “Wait Dial-In
Set” and a message indicating that the system is waiting for the remote dial-in.
NOTE: Do not touch the keyboard while wait-
ing for the remote dial-in.
4. To cancel the remote dial-in, remove the diskette and simultaneously press Ctrl
Alt Del.
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