Poly VVX 300 Series

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Table of Contents2
Before You Begin12
Audience, Purpose, and Required Skills12
Related Poly and Partner Resources12
Getting Started14
Overview of Phone Hardware and Keys14
VVX 101 and 201 Hardware14
VVX 300 Series Hardware15
VVX 400 Series Hardware17
VVX 500 Series and VVX 600 Series Hardware19
VVX 1500 Hardware21
Securing Your Phone with the Security Slot24
Navigating Poly VVX Phones24
Accessing Screens on Your Poly VVX Phone24
Switch Phone Screens27
Icons and Status Indicators28
Entering Information in Data Fields32
Entering Information Using the Dialpad32
Enter Information Using the Onscreen Keyboard33
Entering Chinese Characters with Pinyin34
Logging in to and Locking Your Phone36
Logging in to Your Poly VVX Phone36
Log in to a Phone36
Log out of the Phone37
Change Your Login Password37
Log in to a Visitor Desk Phone37
Log out of a Visitor Desk Phone38
Log in to a Host Phone38
Log out of a Host Phone38
Log in to a Guest Automatic Call Distribution Phone39
Log out of a Guest ACD Phone39
Sign in Using Your Broadsoft UC-One Credentials39
Locking Your Phone40
Lock Your Phone40
Unlock the Phone41
Change Your User Password41
Audio Calls42
Placing and Answering Audio Calls42
Placing Audio Calls42
Redial a Number47
Redial a Contact When the Contact Is Available48
Choosing a Protocol for Audio Calls48
Answering Audio Calls49
Use the Handset, Headset, or Speakerphone51
Mute and Unmute Audio51
Holding and Resuming Calls51
Hold a Call51
Resume a Call52
Resume a Call on an Expansion Module52
Ending Calls52
End an Active Audio Call52
End a Held Call52
Transferring Calls52
Choose a Default Transfer Type53
Transfer a Call53
Cancel a Transfer53
Parking and Retrieving Calls on the Broadsoft Broadworks Server54
Park a Broadsoft Call54
Retrieve a Parked Broadsoft Call54
Retrieve a Parked Broadsoft Call on Another Phone55
Ignore a Parked Call55
Managing Calls55
Display Calls from the Lines Screen56
Display Calls from the Calls Screen56
Manage a Call from the Calls Screen56
Managing Calls on VVX 1500 Phones56
View a List of Calls57
Manage a Call57
Managing Calls Remotely with Broadworks Server58
Managing Calls with Broadsoft UC-One Broadworks Anywhere58
Managing Calls with Broadsoft UC-One Remote Office59
Ignoring or Rejecting Incoming Calls60
Ignore or Silence an Incoming Call61
Reject Incoming Calls61
Automatically Reject Calls from a Contact61
Rejecting Calls with Do Not Disturb61
Reject Anonymous Calls63
Redirecting Incoming Calls63
Forwarding Incoming Calls to a Contact63
Divert Calls to a Contact64
Call Precedence and Preemption65
Conference Calls66
Audio Conference Calls66
Initiate a Conference Call66
Join Calls to Create a Conference Call67
End a Conference Call67
Hold a Conference Call67
Resume a Conference Call67
Split a Conference Call67
Manage Conference Call Participants67
Shared Lines69
Shared Line Limitations69
Answering Calls on Shared Lines69
Missed and Received Calls on Shared Lines69
Hold a Call Privately on a Shared Line70
Barge in on Calls for Busy Lamp Field Lines70
Access the Call Actions for Broadworks Dynamic Busy Lamp Field (BLF)71
Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance71
Placing a MADN Call71
Answering a MADN Call71
Barge in on an Active Call72
Leave a Bridge Call72
Resume a Held MADN Call72
Enabling Privacy for MADN Calls72
Broadsoft UC-One Simultaneous Ring74
Create a Personal Ring Group74
Add Numbers to Your Simultaneous Ring List74
Delete Numbers from the Simultaneous Ring List75
Broadsoft Executive-Assistant75
Executive Options75
Assistant Options76
Pick up a Held Executive Call on a Shared Line78
Pick up a Held Executive Call on a Private Line78
Barge in on an Executive Call78
Recording Audio Calls79
Guidelines When Recording Calls79
Record a Call80
Manage a Call While Recording80
Pause a Recording80
Resume a Recording80
Stop Recording81
Record a Conference Call81
Browse Recorded Calls81
Play a Recorded Call81
Pause and Resume Played Recordings82
Stop Playing a Recording82
Rename a Recording82
Delete a Recording83
Video Calls on Poly VVX84
Tips for Video Calls84
Using a USB Camera with Your Phone85
Use the Privacy Shutter on the Camera to Stop Sending Video85
Usbcamera Status Indicators and Messages85
Video Call Settings87
Set the Call Rate for Video Calls87
Stop Video for All Calls87
Change Video Clarity87
Changing the Video Call and Picture-In-Picture (PIP) Displays88
Place a Video Call90
Swap Video90
Display Video Calls in Full Screen90
Exit Full Screen View91
Pause Your Video91
No Video from the Far Side92
Handling Video and Audio Calls92
Handle Conference Calls with Video92
Managing Video Calls Without a USB Camera93
Handling Video and Audio-Only Calls93
Place Audio-Only Calls93
Call Lists and Directories94
Recent Calls94
View Recent Calls94
Sort Recent Call Entries95
Sort Entries by Call Type95
View Call Details95
Edit a Recent Call Entry95
Delete a Recent Call Entry95
Save a Recent Call Entry96
Contact Directory96
Search for a Contact in the Contact Directory96
Add a Contact to the Contact Directory96
View Contact Information97
Update a Contact's Information97
Delete a Contact from the Contact Directory97
Corporate Directory98
Searching the Corporate Directory98
Add Corporate Directory Contacts to the Local Directory99
Broadsoft Directories99
View a List of Broadsoft Contacts99
Searching the Broadsoft Directory100
Add Broadsoft Contacts to the Local Directory101
Managing a Personal Broadsoft Directory101
Managing the Ribbon Communications Address Books102
Using the Global Address Book102
Using the Personal Address Book103
Favorites and Contact Lists105
Managing Favorites105
Add Favorites105
Viewing Favorites106
Reorder Favorites106
Delete Favorites106
Using Buddy Lists107
Add Contacts to Your Buddy List107
View Your Buddy List107
Monitor Contacts on Your Buddy List107
View Your Watcher List108
Block Contacts from Viewing Your Status108
View a List of Blocked Contacts109
Unblock a Contact109
Managing Broadsoft UC-One Favorites and Contacts109
Broadsoft UC-One Contacts' Presence Information109
Viewing Broadsoft UC-One Contacts and Favorites110
View Aggregated Self-Presence for Broadsoft Lines111
Filter Broadsoft UC-One Favorites111
Search for Broadsoft UC-One Contacts111
Accessing, Sending, and Broadcasting Messages113
Accessing Voicemail113
Access Voicemail Messages113
Remove the Message Alert114
Instant Messaging114
Send Instant Messages114
Read Instant Messages114
Reply to Instant Messages115
Delete Instant Messages115
Broadcasting Messages with Group Paging115
Send a Group Page115
Receiving Pages116
Group Paging Settings117
Broadcasting Messages with Push to Talk118
Send a PTT Broadcast118
Receiving PTT Broadcasts119
Reply to PTT Broadcasts119
End PTT Broadcasts120
Push to Talk Settings120
Phone Applications122
Using the Calendar122
Open the Calendar122
Navigate Day View122
Navigate to Other Views123
Navigate Month View123
Display Meeting View on the Calendar123
Return to Day View124
Meeting Reminders124
Joining Calendar Meetings125
Navigating the Web and Idle Browsers126
View the Idle Browser126
Open the Web Browser126
Using the Launch Pad127
Access the Launch Pad127
Open Applications127
Navigate the Launch Pad128
Display the Launch Pad's Main Screen128
Enable My Info Portal128
Poly VVX Phone Settings129
Password Required to Access Basic Settings129
Choose a Theme for Your Phone129
Set the System Language130
Disable Call Waiting130
Time and Date Display131
Change the Time and Date Format131
Disable the Time and Date Display131
Backlight Intensity and Timeout131
Set the Backlight Intensity132
Set the Backlight Timeout132
Changing Your Background132
Change the Background Picture132
Adding Personal Photos as Your Background133
Reset Your Background134
Customizing Line Keys134
Customize the Columns on the Lines Screen135
Enable Transparent Line Keys135
Screen Savers135
Enable Screen Savers136
Use Personal Photos as Screen Savers136
Disable the Screen Saver137
Use Your Phone as a Digital Picture Frame137
Picture Frame Icons138
Power Saving Mode138
Change Your Office Hours for Power Saving Mode139
Change Idle Timeouts for Power Saving Mode139
Changing Audio Settings140
Change Incoming Call Notifications140
Set a Ringtone for Incoming Calls140
Set a Ringtone for Individual Contacts140
Change the Volume140
Enable Acoustic Fence141
Updating Your Buddy Status141
Update Your Buddy Status141
Automatically Update Your Buddy Status142
Security Classification142
View the Security Classification for Your Phone142
Modify Security Classification Level142
Clear Call Logs and Contacts143
Restrict Call Log and Contact Uploads143
Plantronics Headset Settings143
Set the Answering Call Alert144
Set the Mute on or off Alert144
Set the Mute Reminder144
Set the Mute Reminder Interval145
Set the Volume Level Indicator Tones145
Adjust the Headset Speaker Bass and Treble145
View Voice Visual Feedback146
Record and Play the Call146
Adjust the Microphone Gain146
Set the Dial Tone147
Set the Decibel Spike Limit147
Set the Decibel Threshold Limit147
Set the Hours on Phone Per Day147
Restore Default Settings148
Features Compatibility Chart148
Font Size Customization149
Using Bluetooth Devices on VVX 600 Series Phones150
Using Bluetooth Headsets150
Enable Bluetooth and Connect a Headset150
Managing Calls with Your Bluetooth Headset151
Pairing a Smartphone to Your Phone151
Enable Bluetooth and Connect a Smartphone151
Managing Calls with Your Smartphone152
Disconnect and Remove Your Bluetooth Device152
Edit Your Phone's Bluetooth Device Name153
Disable Bluetooth Device Discovery153
DTMF Dialing153
Connecting to a Wireless Network154
Add a Wireless Network154
Enable Wireless Network Connectivity154
Connect to a Secured Wireless Network155
Disconnect from a Wireless Network155
Remove a Wireless Network155
Connecting Polycom VVX Expansion Modules to Your Phone156
VVX Expansion Module Hardware Features156
VVX Color Expansion Module Hardware Features158
Connect VVX Expansion Modules159
Connect Additional VVX Expansion Modules160
Assigning Contacts and Favorites to VVX Expansion Modules160
Assign Favorites to Expansion Modules160
Identify Line Key Assignments161
Generate the VVX Expansion Module Directory Card161
Insert the Directory Card on the VVX Expansion Module162
Navigate Expansion Module Paging162
Smart Paging on VVX Color Expansion Modules162
Alternate Paging164
Changing the Backlight Intensity on the Expansion Module164
Phone Accessories and Computer Applications165
Using a Headset with Your Phone165
Connecting a USB Headset165
Use Your Headset for All Calls166
Reactivate Headset Memory Mode166
Using Electronic Hookswitch166
Disconnect Your Headset168
Controlling Your Phone with Polycom Desktop Connector168
Setting up and Enabling the Polycom Desktop Connector168
Using the Polycom Desktop Connector170
Accessibility Features172
Users Who Are Deaf or Hard of Hearing172
Users with Limited Mobility173
Users Who Are Blind, Have Low Vision, or Have Limited Vision174
Maintaining Your Phone175
Investigate Warnings175
Remove Warnings175
Restart Your Phone176
Update the Phone's Configuration176
Test the Hardware176
Clean the Touchscreen177
View Software Details177
Updating the Phone Software177
Update the Phone Software178
Update the Software Later178
Postpone Software Updates178
Ignore Software Updates178
Exit the Software Update Notification179
CSTA Lines179
Troubleshooting180
Speakerphone180
USB Port180
Check the Status of the Calendar181
Ribbon Communications Address Book181
View the Status of the Personal Address Book181
Polycom Desktop Connector181
Troubleshoot Audio and Echo Issues182
Bluetooth Headset Issues182
Recording Issues and Solutions183
Reset the Phone to Factory Defaults183
Using an Approved Power Source184

Poly VVX 300 Series - Page 112

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