Poly VVX 300 Series - Shared Lines; Shared Line Limitations; Answering Calls on Shared Lines; Missed and Received Calls on Shared Lines

Shared Lines
Topics:
• Shared Line Limitations
• Answering Calls on Shared Lines
• Missed and Received Calls on Shared Lines
• Hold a Call Privately on a Shared Line
• Barge In on Calls for Busy Lamp Field Lines
• Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
• Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance
• BroadSoft UC-One Simultaneous Ring
• BroadSoft Executive-Assistant
All VVX, except VVX 101, support multiple and shared lines. Your administrator can customize your
phone to enable multiple shared lines.
Shared Line Limitations
The following features are not available or have limitations on phones with shared lines:
• Forwarding an incoming call is not available.
• Ignoring or rejecting an incoming call on shared lines disables ringing only.
• Enabling Do Not Disturb on shared lines disables ringing only and a visual notification of the call is
displayed with the option to answer the call.
• Registering lines as shared lines is not available for lines that use the H.323 protocol.
Answering Calls on Shared Lines
Incoming calls to a shared line cause all registered phones to ring. You can answer the call on any of the
registered phones.
When you answer an incoming call, a green indicator light displays on the line key on all phones for the
shared line.
Missed and Received Calls on Shared Lines
If no phones answer a shared line call, it displays as missed on all registered phones. When on phone
answers the call, no other registered phone displays call as missed.
Your administrator can configure the phone to display answered shared line calls on the received calls list
of all phones.
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