Poly VVX 300 Series - Disconnect Your Headset; Controlling Your Phone with Polycom Desktop Connector; Setting up and Enabling the Polycom Desktop Connector

When you are in an active call and you receive an incoming call, you cannot use the hookswitch control
on your headset to place the active call on hold and answer the incoming call. Pressing the hookswitch
control on the headset ends the active call and answers the incoming call. To place the existing call on
hold and answer the incoming call, answer the call on your phone.
Disconnect Your Headset
To disconnect or change your headset, properly detach your headset from your phone.
Procedure
1. Go to Settings > Basic > Preferences.
On VVX 1500 business media phones, go to Menu > Settings > Basic > Preferences.
2. Select Headset > Hookswitch Mode.
3. Select Regular Mode.
4. Remove the EHS adapter from the serial port on the back of the phone.
Controlling Your Phone with Polycom Desktop
Connector
The Polycom Desktop Connector (PDC) enables you to use your computer mouse and keyboard to
navigate and enter information on your phone.
The PDC is compatible with any language your phone and computer supports. Contact your system
administrator to find out if your phone supports the PDC.
This feature is not available on VVX 101 and 201 phones. Check with your system administrator to find
out if this feature is available on your phone.
Setting Up and Enabling the Polycom Desktop Connector
Before you can enable and use the PDC, you need to download the PDC application from the Polycom
Voice Applications website, install the application on your computer, and activate PDC on your phone.
To enable the PDC, you need to enter your computer access credentials to the phone. You can provide
this information to your phone using one of two methods: direct or indirect. The method you use depends
on how your phone and computer are set up.
After you install the software, you need to make changes to your phone to establish a connection to your
computer and provide an exception to your firewall or anti-virus software to unblock the PDC program.
Connect Using the Direct Method
If your phone and computer are connected using an Ethernet cable, use the direct method to enable the
PDC. Using this method, your phone automatically detects your computer's access credentials.
Procedure
1. On your computer, select Start > Polycom > Polycom Desktop Connector.
The PDC icon displays as an active program on your taskbar.
Phone Accessories and Computer Applications
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