Audio Calls
Topics:
• Placing and Answering Audio Calls
• Use the Handset, Headset, or Speakerphone
• Mute and Unmute Audio
• Holding and Resuming Calls
• Ending Calls
• Transferring Calls
• Parking and Retrieving Calls on the BroadSoft BroadWorks Server
• Managing Calls
• Managing Calls on VVX 1500 Phones
• Managing Calls Remotely with Broadworks Server
• Ignoring or Rejecting Incoming Calls
• Redirecting Incoming Calls
• Call Precedence and Preemption
Your phone enables you to place and answer SIP calls, ignore incoming calls from all or individual
contacts, and perform server-dependent tasks.
Note: Some of the audio features require access to the Basic settings menu. If your phone requires a
password to access the Basic settings menu, contact your system administrator for assistance
customizing your phone.
Placing and Answering Audio Calls
Your phone can manage between eight and 24 audio calls depending on the model.
VVX 101 and 201 phones can manage a maximum of eight active, incoming, and held audio calls at a
time. VVX 300 series, 400 series, 500 series, 600 series, 1500 phones can manage a maximum of 24
active, incoming, and held audio calls at a time.
You can have one active call in progress with multiple incoming or held calls.
Your phone can have up to six lines with unique extension numbers or the same extension number as
other lines on your network.
Placing Audio Calls
Poly phones enable you to place calls to local numbers, international numbers, and contacts.
You can initiate calls from your favorites list, recent calls list, and your phone directory. From a locked
phone, you can place calls to numbers authorized by your system administrator.
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