What to do if my RADVision Conference System cannot connect to a videoconference?
If you cannot connect to a videoconference using your RADVision Conference System, check you dialed the correct conference number. Also, check you are registered to the correct gatekeeper or SIP Proxy.
What to do if RADVision IP Phone displays a blank screen?
If your RADVision IP Phone system displays a blank screen, start by verifying that the power cord of the XT Codec Unit is securely connected at both ends, and that the monitor's power cord is also properly connected. Ensure that the monitor power switch is turned ON. Check if the XT Codec Unit’s LED is lit; if it’s blinking, press the Power key on the XT Remote Control Unit. Finally, confirm that the XT Codec Unit output is correctly connected to the monitor input, ensuring the monitor/DVI cable is firmly attached at both ends.
Why is RADVision IP Phone remote control not working?
If the XT Remote Control Unit for your RADVision IP Phone isn't working, try replacing the battery. If a new battery doesn't solve the problem, check the XT Remote Control Unit code on the XT Codec Unit and ensure it matches the setting on the remote. As a last resort, reconfigure the XT Remote Control Unit code to a number between 01 and 04.
Why RADVision IP Phone screen flickering?
If the RADVision IP Phone system is displaying a flickering or blank screen, ensure that the rear panel of the XT Codec Unit is connected to both a main and auxiliary screen using the two HD outputs. Have your system administrator configure the system for the correct video resolution. When you are not in a call, you can also adjust the refresh frequency of the monitor display.
Why can't I move the camera on RADVision IP Phone?
If you can see the camera’s output on your RADVision IP Phone but cannot move the camera, change the video source to the correct camera. Ensure the camera is correctly connected to the system. Also, make sure the Moving setting is enabled.
How to see camera output on RADVision IP Phone?
If you cannot see the camera’s output after setting up your RADVision IP Phone, you can check the camera's output remotely from the Scopia XT Series web interface by selecting More Actions > Web Video.
What to do if my RADVision Conference System remote control is not working?
If the XT Remote Control Unit does not function, replace the battery. If the battery power is not low, configure the XT Remote Control Unit code on the XT Codec Unit to the same number that it is set on the XT Remote Control Unit. If you still experience problems, reconfigure the XT Remote Control Unit code to be a number between 01-04, inclusive.
What to do if I cannot send or receive video during a call on my RADVision Conference System?
If you cannot send or receive video during a call, the endpoint administrator must disable specific video codec if there is any compliance issue with older endpoints.
Why is my RADVision Conference System call not performing at 1080p?
If your call is not performing at 1080p, even though the camera is capable and 1080p is enabled, ensure the remote system also supports 1080p. Check that the camera is connected to the HD CAM1 input port of the XT Codec Unit. Verify the 'Moving' setting is enabled, and that 1080p is enabled. Confirm the network connection to the remote endpoint has enough bandwidth. Also, ensure the VISCA cable is connected to the VISCA IN port of the camera.
What to do if I cannot hear audio after setting up my RADVision Conference System?
If you cannot hear audio after setting up the system, ensure the system volume is not set to 0 by using the XT Remote Control Unit. While in a call, perform the audio tests to verify that the audio input and output are working correctly.
Details the essential settings for system name, language, and network configuration.
Details the most common method for placing calls directly from the endpoint.
Covers manual or automatic call answering and how to end a videoconference.
Details how to share a presentation or any other file from a PC during a call.
Offers solutions for common issues like flickering or blank screens on monitors.
Explains how to restore the system to its default user settings if needed.
General| Brand | RADVision |
|---|---|
| Model | Scopia XT5000 Series |
| Category | Conference System |
| Language | English |
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