How to fix no audio on RADVision IP Phone?
If you cannot hear audio after setting up the RADVision IP Phone system, first ensure the system volume isn't muted by checking the XT Remote Control Unit. If the volume is not the problem, initiate audio tests during a call to verify the audio input and output functionality.
How to troubleshoot if I cannot dial out with my RADVision Conference System?
If you cannot dial out or connect to an outgoing SIP or H.323 video call using your RADVision Conference System, verify you dialed the correct number or address. Additionally, recheck the Network Configuration, Network Preferences, and H.323/SIP Proxy settings.
What to do if my RADVision Conference System displays a blank screen?
If your system displays a blank screen, verify the power cord of the XT Codec Unit and the monitor are properly connected at both ends. Ensure the monitor power switch is set to ON. Check that the XT Codec Unit’s LED is on; if it’s blinking, press the Power key on the XT Remote Control Unit. Also, make sure the XT Codec Unit output is properly connected to the monitor input and that the monitor/DVI cable is correctly connected at both ends.
Why can't the other party hear or see me on my RADVision Conference System?
If the other party in a call cannot see or hear you, ensure your Microphone Pod is correctly connected to the system. Also, check that the Video Privacy and Mute functions are not enabled, indicated by 'No video' or 'No audio' in the system's top bar menus. If they can hear you but not see you, verify your Call Type is set to 'Audio & Video' and not 'Audio Only'.
How to see camera output on RADVision IP Phone?
If you cannot see the camera’s output after setting up your RADVision IP Phone, you can check the camera's output remotely from the Scopia XT Series web interface by selecting More Actions > Web Video.
Why can't I move the camera on RADVision IP Phone?
If you can see the camera’s output on your RADVision IP Phone but cannot move the camera, change the video source to the correct camera. Ensure the camera is correctly connected to the system. Also, make sure the Moving setting is enabled.
Why RADVision IP Phone screen flickering?
If the RADVision IP Phone system is displaying a flickering or blank screen, ensure that the rear panel of the XT Codec Unit is connected to both a main and auxiliary screen using the two HD outputs. Have your system administrator configure the system for the correct video resolution. When you are not in a call, you can also adjust the refresh frequency of the monitor display.
Why is RADVision IP Phone remote control not working?
If the XT Remote Control Unit for your RADVision IP Phone isn't working, try replacing the battery. If a new battery doesn't solve the problem, check the XT Remote Control Unit code on the XT Codec Unit and ensure it matches the setting on the remote. As a last resort, reconfigure the XT Remote Control Unit code to a number between 01 and 04.
What to do if RADVision IP Phone displays a blank screen?
If your RADVision IP Phone system displays a blank screen, start by verifying that the power cord of the XT Codec Unit is securely connected at both ends, and that the monitor's power cord is also properly connected. Ensure that the monitor power switch is turned ON. Check if the XT Codec Unit’s LED is lit; if it’s blinking, press the Power key on the XT Remote Control Unit. Finally, confirm that the XT Codec Unit output is correctly connected to the monitor input, ensuring the monitor/DVI cable is firmly attached at both ends.
Details the essential settings for system name, language, and network configuration.
Details the most common method for placing calls directly from the endpoint.
Covers manual or automatic call answering and how to end a videoconference.
Details how to share a presentation or any other file from a PC during a call.
Offers solutions for common issues like flickering or blank screens on monitors.
Explains how to restore the system to its default user settings if needed.
General| Brand | RADVision |
|---|---|
| Model | Scopia XT5000 Series |
| Category | Conference System |
| Language | English |
To Next Page
