Chapter 7 | Troubleshooting the Scopia XT
Series
This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Series.
Navigation
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Viewing System Information for Customer Support on page 88
•
Resolving Monitor Display Problems on page 90
•
Resolving Problems with PC Presentations on page 92
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Resolving XT Remote Control Unit Problems on page 92
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Restoring Default User Settings on page 92
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Resolving Video or Audio Disruptions on page 94
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide information
about the system. This procedure describes how to view the following system information:
•
Software version
•
User code (MAC address)
•
IP addresses
•
Serial number
•
System name and model
•
Licenses
•
Network, gatekeeper, and SIP settings
You can do this procedure from the endpoint itself or from the XT Series web interface.
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
Procedure
1. View system information as follows:
•
From the XT Series web interface, log in. The system information is displayed in the
Home tab.
User Guide for Scopia XT5000 Series Version 3.2 Troubleshooting the Scopia XT Series | 88
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