Step Questions / actions Yes No
11
Replace the controller board ( p.44
"Controller Board Removal").
Did this fix the problem?
Problem solved.
Contact second-level
support.
Black or Blank Page Copy Service Check
Step Questions / actions Yes No
1
Print a menu page, or a page from the
host. Is the page black?
See “Black page” in
“Troubleshooting”.
Go to step 2.
2 Is the copy an ADF scan? Go to step 4. Go to step 3.
3
Run a flat bed copy.
Is it blank or black?
Go to step 5 Go to step 4
4 Did the sheet feed into the ADF? Go to step 6. Go to step 5.
5
Is the CCD ribbon cable properly
connected to J30 on the controller
board?
Go to step 6.
Properly connect the
ribbon cable to J30.
6
Check for +14VDC on Pin 3 and 4 on
connector J30. Pin 4 is +5VDC. Are the
voltages present?
Replace the flatbed
unit.
See “Flatbed
removal” in
“Replacement and
Adjustment”.
Replace the controller
board (
p.44
"Controller Board
Removal").
CCD Service Check
Step Questions / actions Yes No
1
Restart the device, and retry the scan /
copy job. Repeat this step with a few
copy jobs.
Does the error return?
Go to step 2. No issue.
Service Checks
267
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