Step Questions / actions Yes No
20
Press **411 to enter the SE Menu. Select
“Print Logs”.
Print the T30 transmission/ job log.
Check the error code being reported .See
“Appendices” for the “Fax Error Codes”
in “Troubleshooting”. Perform the
suggested resolution for the error.
Did this fix the problem?
Problem resolved.
Contact your second-
level of support ( p.
279 "Escalating a
Fax Issue to Second-
Level Support").
Escalating a Fax Issue to Second-Level Support
Before contacting the second-level support, go to the SE menu on the machine.and generate a Fax error
file. This file contains machine settings information and debug information that will help second-level
support determine the cause of a failure.
To generate the fax error file, perform the following steps:
1. In a Web browser, type http://machine ip address/se.
2. The machine’s SE menu page will display. Click the “Dump Job History” link. The following
displays:
3. Write down the type of connection, the type of error, and the job in which the error occurred.
4.
In the Web browser address bar, type http://machine ipaddress/se.
5.
Click "Report a Fax Problem" (A). The fax check list displays.
6.
Fill in the requested information. This is where you will type in the information you retrieved in step
3. Second-level support can assist you if you have questions about the information requested on
the page.
Service Checks
279
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