ADF Feed Errors Service Check
Step Questions / actions Yes No
1
If the ADF is multi-feeding, check for dirt
on the ADF separator pad and ADF
separator rollers. Are they dirty?
Clean them with a lint
free cloth and
isopropyl alcohol.
Replace the separator
pad and ADF pick
roll.
2
If the paper is skewing when it is fed into
the ADF, check the paper guide width. Is
it set correctly?
Go to step 3.
Set the paper guides
so they contact the
edges of the paper.
3
If paper is skewing when fed or jamming
check to see if the top cover is open or
ajar. Is the ADF top cover open or ajar?
Properly close the top
cover.
If the paper is
jamming in the ADF,
See “ADF Paper Jam
Service Check” in
“Troubleshooting”.
4 Is paper failing to feed into the ADF? Go to step 5. There is no issue.
5
Is the leading edge of the paper wrinkled
or torn?
Use different media. Go to step 6
6
Perform the ADF paper present sensor
test. See “Scanner Tests” in “System
Maintenance”.
Is the sensor working properly?
Go to step 7.
Properly connect all
the connections in the
ADF relay card.
7
Check the actuators to see if they are
jammed, or damaged.
Are they jammed or damaged?
Replace the ADF.
See “ADF Unit
Removal” in
“Replacement and
Adjustment”.
Go to step 8.
8
Properly connect all the connections in
the ADF relay card and controller board.
Did this fix the situation?
Problem resolved Go to step 9.
9 Check the ADF cable for continuity. Go to step 6.
Replace the ADF
cable (
p.123 "ADF
Cable Removal").
6. Troubleshooting
272
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