Networking Service Check
• Before starting this service check, print out the network setup page. This page is found under Menu
- Reports - Network Setup Page. Consult the network administrator to verify that the physical and
wireless network settings displayed on the network settings page for the device are properly
configured. If a wireless network is used, verify that the machine is in range of the host computer or
wireless access point, and there is no electronic interference. Have the network administrator verify
that the device is using the correct SSID, and wireless security protocols.
Step Questions / actions Yes No
1
If the device is physically connected to
the network, verify that the ethernet cable
is properly connected on both ends.
Is the cable properly connected?
Go to step 3.
If the network is
wireless, got to step
3.
Go to step 2.
2
Connect the ethernet cable.
Did this fix the problem?
Problem resolved Go to step 3.
3
Check the machine’s online status under
Printers and Faxes on the host computer.
Delete all print jobs in the print queue.
Is the machine online and in a "Ready"
state.
Go to step 5. Go to step 4.
4
Change the machine status to online.
Did this fix the issue?
Problem resolved. Go to step 5.
5
Does the IP address displayed on the
network settings page match the IP
address in the port of the drivers using the
machine?
Go to step 10. Go to step 6.
6
Does the LAN use DHCP?
• A machine should use a static IP
address on a network.
Go to step 7. Go to step 9.
7
Are the first two segments if the IP address
169.254?
Go to step 8. Go to step 9
Service Checks
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