Problem Cause / action
Jobs are not printing,
and an error message
is displayed.
• The machine is waiting for an appropriate command.
• Make sure the print cartridge assembly is installed properly.
• Make sure the machine front cover is closed.
While in PostScript3
emulation, the printer is
flushing data (an error
message is displayed).
•
Ensure the correct PostScript driver is being used.
• The printer doesn’t have enough memory to print the job. Install more
memory.
Printhead Service Check
FRU Action
Printhead
• New printhead
must be aligned
( p.184
"Printhead
Assembly
Electronic
Adjustment").
Turn the machine off.
Disconnect the printhead cables from J9 and J6 on the controller board.
Turn the machine on with the front door closed.
On the controller board, verify +5Vdc on pins 2 and 3 at J6 and +5Vdc on
pins 1,and 10 at J9.
Verify grounds on pins 4, 5, 6, and 7 at J6 and on pin 4 at J9.
• If voltages or grounds are incorrect, then check the controller board.
See “Controller Board Service Check” in “Troubleshooting” for more
information.
• If voltages are correct, then replace the printhead (comes with cables).
Service Checks
263
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