Scan / Fax / Copy Symptom Table
Symptom Action
840.xx scanner error p.265 "840.xx Service Check"
ADF won’t duplex (Duplex ADF only) p.273 "ADF Duplex Service Check"
ADF skew
p.272 "ADF Feed Errors Service Check"Multiple pages feed into ADF
Documents won’t feed into ADF
Printer picks letter size paper on a legal size scan This is a symptom of a failed paper length sensor.
Scanner makes buzzing noise on startup or
during a scan.
p.268 "Flatbed Home Position Service Check"
Document feeds, but jams in ADF. p.270 "ADF Paper Jam Service Check"
Black streaks on scans p.270 "ADF Streak Service Check"
Blank page
p.267 "Black or Blank Page Copy Service
Check"
Black page
No dial tone p.274 "Modem / Fax Card Service Check"
Machine dials a number but fails to make a
connection with another fax machine.
The other fax machine may be turned off. Ask the
fax recipient to check their machine.
Incoming fax has blank spaces or poor quality.
1. The sending fax machine may be faulty.
2. The sending fax machine may have a dirty
document glass.
3. A noisy phone line can cause errors.
4.
Check the print quality by making a copy.
5. The print cartridge may be empty. Replace
as necessary.
Invalid fax partition, or fax partition too small.
See “Format Fax Storage” in “System
Maintenance”.
Some words on an incoming fax are stretched. The sending fax machine had a temporary jam.
Faxes fail to transmit.
p.274 "Fax Transmission Service Check"
Symptom Tables
195
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