Service Call 816-899
SM 6-81 D255/D256/M281/M282
No. Type Error Name/Error Condition/Major Cause/Solution
SC870-56 B Address Book data error (Encryption settings: Failed to erase the
file that records the encryption key during an attempt to change
the encryption setting.)
SC870-57 B Address Book data error (Encryption settings: Failed to move a
file during an attempt to change the encryption setting.)
SC870-58 B Address Book data error (Encryption settings: Failed to delete a
directory during an attempt to change the encryption setting.)
SC870-59 B Address Book data error (Encryption settings: Detected a
resource shortage during an attempt to change the encryption
setting.)
SC870-60 B Address Book data error (Unable to obtain the on/off setting for
administrator authentication (06A and later).)
When an error related to the Address Book is detected during
startup or operation.
Software bug
Inconsistency of Address Book source location
(machine/delivery server/LDAP server)
Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually
without formatting the Address Book)
Address Book storage device (SD/HDD) was temporarily
removed or hardware configuration does not match the
application configuration.
Address Book data corruption was detected.
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