Ricoh M281 Series - Page 523

Service Call 816-899
SM 6-85 D255/D256/M281/M282
Troubleshooting
No. Type Error Name/Error Condition/Major Cause/Solution
SC875-01 D Delete all error (HDD erasure) (hddchack –i error)
SC875-02 D Delete all error (HDD erasure) (Data deletion failure)
An error was detected before HDD/data erasure starts. (Failed to
erase data/failed to logically format HDD)
 HDD logical formatting failed.
 The modules failed to erase data.
Turn the main power OFF/ON.
No. Type Error Name/Error Condition/Major Cause/Solution
SC877-00 B Data Overwrite Security card error
The "Auto Erase Memory" function of the Data Overwrite
Security is set to on but it cannot be done.
 Data Overwrite Security option SD card is broken.
 Data Overwrite Security option SD card has been removed.
 If the SD card is broken, prepare a new Data Overwrite
Security option SD card and replace the NVRAM.
 If the SD card has been removed, turn the main power off
and reinstall a working Data Overwrite Security option SD
card.
No. Type Error Name/Error Condition/Major Cause/Solution
SC878-00 D TPM authentication error
TPM electronic recognition failure
 Update of system module attempted without correct update
path
 USB flash memory not operating correctly
Replace the controller board.