SC No. Level Error Name/Error Condition/Major Cause/Solution
When an error related to the Address Book is detected during startup or
operation.
• Software bug
• Inconsistency of Address Book source location (machine/delivery
server/LDAP server)
• Inconsistency of Address Book encryption setting or encryption key
(NVRAM or HDD was replaced individually without formatting the
Address Book)
• Address Book storage device (SD/HDD) was temporarily removed
or hardware configuration does not match the application
configuration.
• Address Book data corruption was detected.
• Check the HDD connection.
• Initialize all UCS settings and address/authentication information
(SP5-846-046).
• Initialize the Address Book partition (SP5-832-006).
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC872-00 B
HDD mail reception error
An error was detected on the HDD immediately after the
machine was turned on.
• HDD defective
• Power was turned of while the machine used the HDD.
• Format the HDD (SP5-832-007).
• Replace the HDD.
When you do the above, the following information will be initialized.
• Partly received partial mail messages.
• Already-read statuses of POP3-received messages (All messages on
the mail server are handled as new messages).
Service Call 816-899
605
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