Pattern Display How to reset
SC call or SC alarm in
customer support system
D
The SC is displayed on the
operation panel, and the
machine cannot be used
(machine-error SC).
Switch user reset power
key or main power switch
OFF to ON.
Occurrence & alarm count
Power supply OFF ON
Alarm count and alarm only
if recurrence
• When an ordinary SC (type D) is generated, an automatic reboot is performed. When an event is
reported by the customer support system, even in the event of an ordinary SC, reboot is not
performed. During automatic reboot, a confirmation screen is displayed after the reboot.
• When automatic reboot occurs twice continuously, an SC is displayed without rebooting, and
logging count is performed. Also, when an SMC print is output, an * mark is added alongside the
SC number for clarity.
• Automatic reboot can be enabled or disabled with SP5-875-001 (SC automatic reboot setting)
(default value: ON).
SC logging
When an SC is generated, the "total count value when the SC is generated" and the "SC code" are
logged. However, if the total count value during the SC is the same as last time, logging is not
performed.
Logged data can be checked by outputting an administrative report (SMC print). The SC history is
logged up to the last 10 entries, and if there are more than 10 entries, data are progressively deleted
starting from the oldest.
SC automatic reboot
When an ordinary SC (pattern D) is generated, automatically reboot is performed. Automatic reboot or
reboot by user operation can be set by SP5-875-001 (SC automatic reboot setting out) (default value:
0 "Automatic reboot").
When a type D occurs, automatic reboot is done or the machine display asks the customer if it can
reboot. However, when the SC occurs twice in a short time, the machine sends a report to the @Remote
server without rebooting. This is because just rebooting may not be a good solution if an SC occurs
twice.
5. Troubleshooting
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