2 SERVICE CONCEPTS
RIELE BERLIN Photometer 5010 / V4 2.1 21.08.2003
2.1 Service Level
From the early stage of development, Photometer 5010 was designed for simple error detection
and easy exchangeability of modules. This gives the service workshops the possibility of a fast and
easy repair of the instrument on service level A (module level). No big stock or expensive
equipment is necessary and service technicians are easier to train. Also, a permanent technical
improvement in layout and components took and takes place for better productivity and economic
production.
On repairable modules the quality and function is always provided by the manufacturer according
to the latest technology. This keeps Photometer 5010 always on the highest quality level.
The exchange price for modules will be kept on a low level to guarantee repairs, on an economical
basis.
2.2 Conditions
Warranty period
for instruments ...
The warranty period for instruments is 16 months starting with the date of
shipment ex works Berlin/Federal Republic of Germany or 12 months
starting with the date of the first installation, whichever period is shorter.
... and spare parts
For spare parts a warranty of 6 months from installation date of the part
applies. Prerequisite for this is, that the warranty period for spare parts shall
not fall short of the warranty period of the instrument where a spare part has
been installed. A further prerequisite is, that this period shall not exceed a
period of 24 months starting with the delivery of the spare part ex works
Berlin/Federal Republic of Germany.
Hint:
In case the instrument has a remaining warranty period of more than
6 months, the parts remain under warranty until the warranty period of the
instrument expires.
Handling of
warranty claims
Replacement of parts
The defective parts have to be handled via Return Authorization (RA)
procedure. Please answer all the questions on the RA form with the greatest
care.
Especially a detailed fault description is needed or the warranty claim will not
be accepted by the manufacturer.
Complete instruments are not accepted unless this has been agreed with
the service department of ROBERT RIELE GmbH & Co KG.
Important information:
− Only parts marked with "A" in the price list are generally accepted under
warranty.
− Only return those parts marked with "R" in the spare part list.
− All defective parts ( non-"R" and "A" parts ) should be kept on stock for
a period of 7 months. In case the manufacturer needs the part for
investigation it will be requested from Berlin.
− All parts returned to Berlin and not requested by Berlin will be sent back
at the expense of the dealer/customer.
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