Riele Photometer 5010 - Exclusion of Warranty; Handling of Repairs

2 SERVICE CONCEPTS
RIELE BERLIN Photometer 5010 / V4 2.2 21.08.2003
Exclusion of
warranty
The aforementioned warranties do not apply in case of improper use,
handling, transportation or storage, faulty installation, repair or maintenance,
Chemical influence or contamination as well as damages resulting from that,
failure to follow operating instructions, alterations or modifications of
instruments or parts thereof not authorized or recommended by
ROBERT RIELE GmbH & Co KG and resulting damages, normal wear and
tear and in case of other circumstances beyond the control of
ROBERT RIELE GmbH & Co KG.
Handling of
repairs
As a general rule, all instrument repairs should be carried out by authorized
and trained personel only.
Repair of parts marked with "R"
Parts which are economically worth repairing are marked with "R" in the
spare parts price list. The defective parts have to be handled via Return
Authorization procedure. For correct handling of the exchange it is
absolutely necessary to return the complete filled in RA form (preferable via
electronic mail), giving full details of the defect.
Repair of instruments
Complete instruments are not accepted for replacement or repair unless
this has been agreed with ROBERT RIELE GmbH & Co KG.
Before replacement or repair can take place, the validity of the request must
be examined and the question of costs must be settled in a written
agreement with ROBERT RIELE GmbH & Co KG.
Terms of delivery
All shipping conditions for spare parts to the dealer/customer are
ex. work Berlin.
Emergency shipments require additional costs to be charged.
Emergency
shipment
In case of emergency, a copy of the complete RA form should be sent by fax
(++49 / 30 / 404 05 29) or electronic mail (e-mail: info@riele.de) to
ROBERT RIELE GmbH & Co KG, Berlin
marked with EMERGENCY
If fax was used for Emergency RA the original RA form has to be mailed or
sent by electronic mail to Berlin.
Handling of costs
Replacements for R-parts are shipped at a repair price. In case the parts are
no longer repairable, the dealer/customer will be charged lateron with the
difference of the new price.
Replacements for warranty requests are shipped free of charge.
In case the manufacturer does not accept the warranty request, the
dealer/customer will be charged lateron with the R-price for R-parts and the
new price for non R-parts.