7 Troubleshooting
287
S84-ex/S86-ex Operator Manual
7.4.5
Incorrect Print Position
11 Is the platen roller damaged? Replace the platen roller.
12 Is the main (CONT) PCB defective? Replace the main (CONT) PCB.
Contact a SATO reseller or technical service
center for replacement.
No. What to check Countermeasure
1 Are the media and ribbon designed for use with
the printer?
Use media and ribbon designed for the printer.
2 Are the media and ribbon loaded correctly? Check if the media and ribbon are loaded
correctly.
3 Is the media or ribbon deformed? Use the media or ribbon that is not deformed.
You cannot feed the media or ribbon that is
deformed.
4 Is the print head installed correctly? Adjust the print head.
5 Is the media guide set correctly? Adjust the media guide.
6 Is the correct sensor type set? Set the correct sensor type.
7 Is the sensitivity of the sensor set correctly? Adjust the sensor level.
8 Is the offset set correctly? Adjust the offset.
9 Is the pitch offset or base reference point offset
set correctly?
Adjust the pitch offset or base reference point
offset.
10 Is the platen roller dirty? If the platen roller is dirty, clean it using the
cleaning kit.
For printer cleaning, refer to Section 6.2
Maintenance of the Print Head and Platen
Roller.
11 Is the media sensor dirty? If the media sensor is dirty, clean it using the
cleaning kit.
For printer cleaning, refer to Section 6.2
Maintenance of the Print Head and Platen
Roller.
12 Is the data or signal sent from the computer
incorrect?
Power on the device again.
Check the data sent from the computer and
communication conditions.
13 Is the platen roller damaged? Replace the platen roller.
No. What to check Countermeasure
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