Introduction Mobile Belt Loader Model 660
Operation Manual
CD397-Oper Introduction - 1 - 3
WARRANTYINFORMATION
INTRODUCTION
The primary goal of warranty adjustment is to satisfy our customers. Every satisfied customer
strengthens the components of our whole organization - all aspects of the products themselves
and the service that backs them up. This manual is directed to TUG Technologies’ distributors
and customers of TUG Equipment. It should be used to implement the Warranty Program at
every level.
This Warranty Policy and Procedures Manual includes the warranties of TUG Technologies’
products. It explains warranty policy and coverage, and describes the warranty claim process.
TUG Technologies is responsible for handling warranty and policy adjustments promptly and in
accordance with the provisions of the Sales and Service Agreement, TUG Technologies War-
ranty Statements and this manual. Customers who recognize the manual as the "heart" of the
warranty system and train their personnel in its use may expect service personnel qualified to
submit claims that are properly completed and fully-substantiated, resulting in prompt claims pay-
ment.
PRE-DELIVERYPROCEDURES
Establish pre-delivery procedures that ensure the appropriate inspections and adjustments are
made prior to equipment being placed in service.
AUTHORIZATIONREQUIREMENTS-REPAIRSREQUIRINGPRIORAPPROVAL
Certain repairs and claims require prior approval. Any repair which will take more then 2 hours
labor to complete must have prior approval.
NOTE:
The guidelines and requirements in this manual apply to warranty claims sub-
mitted to TUG Technologies for reimbursement to the customer.
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