TUG Technologies 660 - Warranty; Warranty Statements; Warranty Policy and Coverage; Service Recalls or Owner Notification Programs

Mobile Belt Loader Model 660 Introduction
Operation Manual
Introduction - 1 - 4 CD397-Oper
WARRANTY
A warranty is a specific document that guarantees the quality of goods to a purchaser within a
specified length of time and according to usage limitations. The TUG Technologies warranty
statement defines the conditions of the warranty. A warranty:
1. Remains in force for the specified period, provided that an occurrence has not taken
place to render the warranty inapplicable.
2. Assures the owner that if, under the conditions specified, a defect in factory workmanship
or material is encountered, it will be corrected at no charge or on a prorata basis.
3. Extension of coverage by any manufacturer does not change what is covered in the
basic, expressed limited warranty.
WARRANTYSTATEMENTS
TUG Technologies Warranty Statements provide detailed information regarding coverage and
usage limitations for TUG products.
WARRANTYPOLICYANDCOVERAGE
ServiceRecallsorOwnerNotificationPrograms
TUG TECHNOLOGIES may establish a program to resolve extensive customer concern about a
component beyond warranty coverage. Owners are notified to contact TUG Technologies for
replacement/repair. Customers will be notified by TUG TECHNOLOGIES with information that:
• Identifies the component and condition.
• Outlines the inspection and repair procedure required to correct the condition.
• Defines reimbursement.
TableIntroduction-1-1:ServiceRecalls/Notification
Component Disposition
Shipment TUG will ship components for service recalls and / or approved warranty
claims free of charge.
Freight Charges Return of recalled components is covered when shipped via the prepaid
RGA tag or another approved, least-expensive method.
Labor for Service Reimbursed at the approved hourly warranty labor rate.
Non-TUG Parts Only covered with prior approval from TUG.