Introduction Mobile Belt Loader Model 660
Operation Manual
CD397-Oper Introduction - 1 - 7
To expedite the claim process please provide the following information:
1. Unit S/N
2. Hours of operation
3. Description of problem or symptoms
4. List of parts required for repairs
5. Shipping address
6. Contact name
7. Contact phone number(s)
Parts
TUG Technologies will ship warranty parts at no charge once the claim has been received and
accepted.
ReturnParts
Not all failed parts need to be returned to TUG Technologies. If parts are to be returned, an RGA
tag will be sent with the replacement warranty parts. The tag must be filled out completely and
attached to the return part(s).
TUG Technologies reserves the right to invoice for parts being returned for the reasons but not
limited to the reasons listed below.
• If deemed caused by an unwarrantable failure.
• If part is damaged due to inadequate packaging.
• Part was not supplied by TUG Technologies
• Proper documentation was not provided or sent back with faulty part.
Labor
TUG Technologies will reimburse labor based on the Standard Labor Rate Chart. Any work which
will exceed the times outlined in this chart requires prior approval. All warranty labor is subject to
TUG Technologies Warranty Approval Process.
NOTE:
Parts not returned within 30 days of claim will be charged to your account.
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