Vigilant MX1 - User Manual

Other manuals for Vigilant MX1

Installation Guide26 pages

Questions and Answers

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Michelle EnglishSep 23, 2025
What does 'Software fault point status display' mean on my Vigilant MX1 Security System?
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  chloeshafferSep 23, 2025
  The 'Software fault point status display' message on your Vigilant Security System indicates that the panel tried to write data to the dataflash and failed, or that the history stored in the dataflash was found to be invalid at start-up. Contact the service company. Replace the main board.
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Gregory HarrisonAug 23, 2025
What to do if my Vigilant Security System shows 'Remote panel did not respond'?
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  Martin BrooksAug 25, 2025
  If your Vigilant Security System displays 'Remote panel did not respond', it means communication with the remote panel may have been lost, or it has been taken offline. Check for any communication faults and ensure that the remote panel is still online.
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dwestAug 25, 2025
What does 'SID xx not responding, retry yy' mean on my Vigilant MX1?
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  Vanessa CarrollAug 25, 2025
  The message 'SID xx not responding, retry yy' on your Vigilant Security System indicates that the remote panel SID xx is not responding. The yy value shows how many attempts have been made. This can be due to a network fault or the panel being offline. Ensure the remote panel is online and that there are no network faults.
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Paul CastroAug 26, 2025
What to do if Vigilant MX1 Security System shows 'Error processing command'?
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  James NelsonAug 27, 2025
  If your Vigilant Security System displays 'Error processing command', the configuration data file may be corrupt, or the memory may be corrupt. Use Smart Config to extract the active database and verify it matches the master file. Confirm that point 241.1 is present in the database and has a “check” in the “can be disabled” column. Restart the panel. Contact service company.
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Patricia BlairAug 27, 2025
What does it mean when my Vigilant MX1 Security System displays 'ERROR: CANNOT COMMUNICATE WITH MAIN BOARD'?
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  halejohnAug 28, 2025
  When your Vigilant Security System displays 'ERROR: CANNOT COMMUNICATE WITH MAIN BOARD', it means the LCD/Keyboard cannot communicate with the Controller. This could be because the Controller is having its firmware programmed, there's no valid configuration data file in the panel, there is a faulty loom, or there is a faulty Controller/LCD/ Keyboard. Check that the FRC is correctly inserted into J8 of Keyboard and J30 of Controller. Check that Controller indicators B and C are flashing to show normal processing. Press SILENCE buzzer and recheck when programming is completed. Reload configuration data file. Download the configuration data file. Replace.
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Linda McmahonSep 17, 2025
Why does my Vigilant MX1 Security System say 'Point not configured in database'?
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  Joseph BartonSep 18, 2025
  If your Vigilant Security System displays 'Point not configured in database', it means the SID specified by the point number that has been entered does not appear in the list of SIDs in this panel’s configuration database. If you need to recall a point from the specified SID from this panel, you need to add the SID to the configuration data file.
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matthewsmithSep 14, 2025
Why is 'Alarm test not allowed' on my Vigilant MX1 Security System?
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  jonathan21Sep 14, 2025
  The message 'Alarm test not allowed' on your Vigilant Security System indicates that the point is configured to be “not testable”. If the point needs to be tested, change the configuration data file and use a different profile for the point.
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chad90Sep 15, 2025
Why does my Vigilant MX1 Security System say 'All points in zone are disabled. Enable at least one point first.'?
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  Richard CarterSep 16, 2025
  Your Vigilant Security System displays 'All points in zone are disabled. Enable at least one point first' because fire alarm standards require that a zone cannot be enabled if all points on that zone are disabled. Enable at least one point.
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rburtonSep 6, 2025
Why does my Vigilant MX1 say 'Unable to Test: Battery low'?
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  Megan SimonSep 6, 2025
  Your Vigilant Security System displays 'Unable to Test: Battery low' because the battery voltage is low, and a battery test is not permitted under these conditions. Wait for the battery to re-charge.
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Carol JohnsonSep 3, 2025
What does 'ERROR: UNABLE TO RECEIVE CONFIG DATA' mean on my Vigilant MX1 Security System?
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  Joseph TrujilloSep 3, 2025
  The error 'ERROR: UNABLE TO RECEIVE CONFIG DATA' on your Vigilant Security System means that while the LCD/Keyboard communications are okay, the Controller won’t send a valid config message to the Keyboard. A likely cause is that the LCD/Keyboard and Controller board firmware versions are incompatible. Install compatible firmware versions in LCD/Keyboard and Controller. Contact service company.