What does 'Software fault point status display' mean on my Vigilant MX1 Security System?
The 'Software fault point status display' message on your Vigilant Security System indicates that the panel tried to write data to the dataflash and failed, or that the history stored in the dataflash was found to be invalid at start-up. Contact the service company. Replace the main board.
What to do if my Vigilant Security System shows 'Remote panel did not respond'?
If your Vigilant Security System displays 'Remote panel did not respond', it means communication with the remote panel may have been lost, or it has been taken offline. Check for any communication faults and ensure that the remote panel is still online.
What does 'SID xx not responding, retry yy' mean on my Vigilant MX1?
The message 'SID xx not responding, retry yy' on your Vigilant Security System indicates that the remote panel SID xx is not responding. The yy value shows how many attempts have been made. This can be due to a network fault or the panel being offline. Ensure the remote panel is online and that there are no network faults.
What to do if Vigilant MX1 Security System shows 'Error processing command'?
If your Vigilant Security System displays 'Error processing command', the configuration data file may be corrupt, or the memory may be corrupt. Use Smart Config to extract the active database and verify it matches the master file. Confirm that point 241.1 is present in the database and has a “check” in the “can be disabled” column. Restart the panel. Contact service company.
What does it mean when my Vigilant MX1 Security System displays 'ERROR: CANNOT COMMUNICATE WITH MAIN BOARD'?
When your Vigilant Security System displays 'ERROR: CANNOT COMMUNICATE WITH MAIN BOARD', it means the LCD/Keyboard cannot communicate with the Controller. This could be because the Controller is having its firmware programmed, there's no valid configuration data file in the panel, there is a faulty loom, or there is a faulty Controller/LCD/ Keyboard. Check that the FRC is correctly inserted into J8 of Keyboard and J30 of Controller. Check that Controller indicators B and C are flashing to show normal processing. Press SILENCE buzzer and recheck when programming is completed. Reload configuration data file. Download the configuration data file. Replace.
Why does my Vigilant MX1 Security System say 'Point not configured in database'?
If your Vigilant Security System displays 'Point not configured in database', it means the SID specified by the point number that has been entered does not appear in the list of SIDs in this panel’s configuration database. If you need to recall a point from the specified SID from this panel, you need to add the SID to the configuration data file.
Why is 'Alarm test not allowed' on my Vigilant MX1 Security System?
The message 'Alarm test not allowed' on your Vigilant Security System indicates that the point is configured to be “not testable”. If the point needs to be tested, change the configuration data file and use a different profile for the point.
Why does my Vigilant MX1 Security System say 'All points in zone are disabled. Enable at least one point first.'?
Your Vigilant Security System displays 'All points in zone are disabled. Enable at least one point first' because fire alarm standards require that a zone cannot be enabled if all points on that zone are disabled. Enable at least one point.
Why does my Vigilant MX1 say 'Unable to Test: Battery low'?
Your Vigilant Security System displays 'Unable to Test: Battery low' because the battery voltage is low, and a battery test is not permitted under these conditions. Wait for the battery to re-charge.
What does 'ERROR: UNABLE TO RECEIVE CONFIG DATA' mean on my Vigilant MX1 Security System?
The error 'ERROR: UNABLE TO RECEIVE CONFIG DATA' on your Vigilant Security System means that while the LCD/Keyboard communications are okay, the Controller won’t send a valid config message to the Keyboard. A likely cause is that the LCD/Keyboard and Controller board firmware versions are incompatible. Install compatible firmware versions in LCD/Keyboard and Controller. Contact service company.
Details the LCD, Fire Brigade Panel, soft keys, indicators, and keypad.
Explains the four access levels (0-3) and their functionalities.
Describes how the MX1 indicates alarms and details alarm display.
Covers how the MX1 indicates faults and how to respond to them.
Instructions for recalling points and zones in off-normal states.
Procedures for resetting individual zones, points, or ranges.
Steps to disable or enable specific points or zones.
Guides for performing alarm, operate, auto-reset, and fault tests.
Procedure for accessing critical service functions via Level 3.
Provides information on loop voltage, current, and fault conditions.
Methods for installing and re-addressing replacement MX devices.
Lists LCD messages, their causes, and recommended actions.
General| Brand | Vigilant |
|---|---|
| Model | MX1 |
| Category | Security System |
| Language | English |
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