Why does my Vigilant MX1 say 'Unable to Test: Mains failed'?
Your Vigilant Security System displays 'Unable to Test: Mains failed' because battery tests are not permitted while mains power is failed. Wait until mains power is restored.
Why is my Vigilant Security System showing 'Command not sent. Queue is full'?
The 'Command not sent. Queue is full' message on your Vigilant Security System may indicate a problem with the network connection. Verify that the network connection is working correctly. Restarting the local MX1 panel might also resolve the issue.
Why does my Vigilant Security System say 'Unable to Test: Alrm Routing Error'?
Your Vigilant Security System displays 'Unable to Test: Alrm Routing Error' because a manual battery test is not permitted while MX1 is signalling an alarm. Wait until the alarms have been reset.
What does 'ERROR: UNABLE TO RECEIVE CONFIG DATA' mean on my Vigilant MX1 Security System?
The error 'ERROR: UNABLE TO RECEIVE CONFIG DATA' on your Vigilant Security System means that while the LCD/Keyboard communications are okay, the Controller won’t send a valid config message to the Keyboard. A likely cause is that the LCD/Keyboard and Controller board firmware versions are incompatible. Install compatible firmware versions in LCD/Keyboard and Controller. Contact service company.
What does 'ERROR: RAM TEST FAILED' mean on my Vigilant MX1 Security System?
The 'ERROR: RAM TEST FAILED' message on your Vigilant Security System indicates that the internal RAM failed its test at keypad start-up, suggesting the microprocessor is likely faulty. Re-start the keypad. Contact service company. Replace LCD/Keyboard PCB.
What does 'ERROR: CRC TEST FAILED' mean on my Vigilant MX1 Security System and how to fix it?
The 'ERROR: CRC TEST FAILED' message on your Vigilant Security System indicates a problem. It could mean the microprocessor cannot read from flash, there's an issue with the LCD/Keyboard program download, or an invalid program binary file was downloaded. Replace LCD/Keyboard PCB, download LCD/Keyboard program again, or check and re-download LCD/Keyboard program.
Why does my Vigilant Security System say 'Command not accepted. Not allowed'?
If your Vigilant Security System displays 'Command not accepted. Not allowed', it means the remote panel does not allow commands to be sent to it from this panel. This is determined by the configuration data file in the remote panel. Check that the point or zone number has been entered correctly.
Why does my Vigilant MX1 Security System say 'Command not accepted. Not supported'?
If your Vigilant Security System displays 'Command not accepted. Not supported', it means that the remote panel does not support the command that was sent to it and doesn’t know how to execute it. Verify that the point or zone number has been entered correctly.
What does it mean when my Vigilant MX1 Security System displays 'ERROR: CANNOT COMMUNICATE WITH MAIN BOARD'?
When your Vigilant Security System displays 'ERROR: CANNOT COMMUNICATE WITH MAIN BOARD', it means the LCD/Keyboard cannot communicate with the Controller. This could be because the Controller is having its firmware programmed, there's no valid configuration data file in the panel, there is a faulty loom, or there is a faulty Controller/LCD/ Keyboard. Check that the FRC is correctly inserted into J8 of Keyboard and J30 of Controller. Check that Controller indicators B and C are flashing to show normal processing. Press SILENCE buzzer and recheck when programming is completed. Reload configuration data file. Download the configuration data file. Replace.
What to do if Vigilant MX1 Security System shows 'Error processing command'?
If your Vigilant Security System displays 'Error processing command', the configuration data file may be corrupt, or the memory may be corrupt. Use Smart Config to extract the active database and verify it matches the master file. Confirm that point 241.1 is present in the database and has a “check” in the “can be disabled” column. Restart the panel. Contact service company.
Details the LCD, Fire Brigade Panel, soft keys, indicators, and keypad.
Explains the four access levels (0-3) and their functionalities.
Describes how the MX1 indicates alarms and details alarm display.
Covers how the MX1 indicates faults and how to respond to them.
Instructions for recalling points and zones in off-normal states.
Procedures for resetting individual zones, points, or ranges.
Steps to disable or enable specific points or zones.
Guides for performing alarm, operate, auto-reset, and fault tests.
Procedure for accessing critical service functions via Level 3.
Provides information on loop voltage, current, and fault conditions.
Methods for installing and re-addressing replacement MX devices.
Lists LCD messages, their causes, and recommended actions.
General| Brand | Vigilant |
|---|---|
| Model | MX1 |
| Category | Security System |
| Language | English |
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