Troubleshooting using Connections Insight 5-5
Troubleshooting using Connections Insight
Connections Insight
®
is an “intelligent” device management (IDM) Web
service that enables Waters to provide proactive service and support for the
ACQUITY UPLC system. Before you can use Connections Insight, a Waters
technician must install its service agent software on your MassLynx
workstation. In a client/server system, the service agent must also be installed
on the computer from which you control the system. The service agent
software automatically and securely captures and sends information about
the support needs of your system directly to Waters.
If you encounter a performance issue as you are using the Instrument Console
software, you can also manually submit a Connections Insight request to
Waters customer support.
As an option, Remote Desktop is a real-time collaboration tool, a service that
controls two-way connection with the ACQUITY UPLC system by enabling
the Connections INSIGHT iAssist service level.
Consult any of these sources for more information about Connections Insight
and Connections INSIGHT iAssist:
• http://www.waters.com
• Your sales representative
• Your local Waters subsidiary
• Waters Customer Support
To submit a Connections Insight request
1. Select Troubleshoot > Submit Connections Insight request.
2. In the Connections Insight Request dialog box, type your name,
telephone number, e-mail address, and a description of the problem.
3. Click Submit and allow approximately 5 minutes to save the service
profile.
Result: A .zip file containing your Connections Insight profile is
forwarded to Waters customer support for review. Note that saving a
service profile or plot file using the Instrument Console software can
require as much as 150 MB of file space.
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