Xerox WorkCentre 5020 System Administrator Guide

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9 Problem Solving
This chapter describes what needs to be done when a problem occurs with the
machine. It provides information on how to troubleshoot a problem by referring to the
Machine Diagram (mimic), Error Code Label, and Troubleshooting Table. It also
explains how to identify network-related machine problems and how to clear paper
jams.
The following information is provided in this chapter:
Fault Clearance Procedure – page 75
Paper Jams – page 94
A1/A2: Document Jams – page 101
Network-related Problems – page 102
Xerox Welcome Center – page 107
Viewing/Editing Support Information – page 108
Fault Clearance Procedure
When a problem is encountered when using the machine, follow each step to identify
the cause of the problem, then apply the suggested solution.
• Machine Diagram (mimic)
If any indicator is lit or flashing, refer to
Machine Diagram (mimic) on page 76 .
• Error code in the Display
Check the error code shown in the Display. Most error codes are listed on the Error
Code Label. Refer to the Error Code Label for the error description, and apply the
suggested solution.
If the displayed error code is not listed on the Error Code Label, refer to
Error Codes
on page 78
.
If an error occurs, the six-digit error code (***-***) is also displayed on CentreWare
Internet Services. For information on how to view the error history, refer to
Checking
Error Information on page 35
.
NOTE: You can also view the six-digit error code (***-***) in the Display on the Control
Panel. For more information, refer to
Viewing the six-digit error code at the machine
on page 35
.
• Troubleshooting Table
If any problem persists after applying the suggested solution, refer to
Troubleshooting Table on page 90 . Diagnose the symptom, then apply the
appropriate solutions.
• Assistance from the System Administrator
Alternatively, contact the System Administrator for assistance.
• Switching the machine on /off
In some cases, a problem can be solved by simply switching the machine off and
then on again. For information on how to switch the machine on and off, refer to the
User Guide.

Xerox WorkCentre 5020 Specifications

General

Print Technology	Laser
Print Speed	Up to 20 ppm
Print Resolution	Up to 600 x 600 dpi
Max Paper Size	A3
Standard Paper Capacity	250 sheets
Bypass Tray Capacity	100 sheets
Duplex Printing	Manual
Copy Speed	Up to 20 cpm
First Page Out Time (Copying)	Less than 10 seconds
Scan Resolution	Up to 600 x 600 dpi
Operating System Compatibility	Windows, Mac OS
Automatic Document Feeder	50 sheets
Connectivity	USB 2.0
Functions	Print, Copy
Reduction / Enlargement	25% - 400%
Scan Destinations	USB, Email
Fax Transmission Speed	33.6 kbps
First Page Out Time (Printing)	Less than 8 seconds